Resolved: Obi110 Stopped taking incoming calls. (Unrelated to GV issues)
GarFin:
Hi.. Nothing to my knowledge has changed with my setup, in fact, it appears to have stopped functioning while we were away on a short holiday. Outbound calls still go out to my voip provider as normal. incoming calls however don't seem to be picked up (answered) by the Obi and dealt with by Auto Attendant. I've reapplied by last known good config backup , just to be sure, but still no joy.
Phone and line status page seems to stay the same , regardless of whether calls are idle or incoming. (not sure what i should expect to see here , to be honest.)
Help please !?
Rgds
SteveInWA:
Read: http://www.obitalk.com/forum/index.php?topic=13113.msg84139#msg84139
GarFin:
Hi Steve..
I have been reading that thread , but didn't believe it was related, as i don't use GoogleVoice services.
My 110 is meant to answer on 1st ring, play a message to the caller , where he is instructed to press 1 to be connected through. It had been working this way, happily, for around 6 months.
SteveInWA:
I see. You'll then need to do some basic troubleshooting. Is your OBi connected to the OBiTALK dashboard, or did you configure it locally? Depending on which of those two things you did, check either the OBiTALK dashboard or the device's local webserver at its IP address, go to Expert configuration mode, and look at the status of your service provider registration.
GarFin:
Hi again, and thanks for the assistance with this.
Configured locally..
I'm not quite sure i follow why my provider registration is important.. as outbound calls are leaving the Obi to my voip provider and reaching their destination as normal.
Its purely incoming calls from my ADSL telstra line that aren't being answered/dealt with anymore.. (i've put a phone in parallel with the Obi, just so i can hear it ringing when a call is coming in..)
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