Lost trying to configure OBI100 with new service provider
drgeoff:
Quote from: SteveInWA on November 09, 2017, 11:19:40 pm
I should point out that seeing the red "Offline" indication on the OBiTALK portal does not mean that the service provider is not working. It means that your OBi device can't be reached over the Internet by the portal. That is a more basic issue that needs to be fixed before anything can be successfully configured and pushed to the OBi.
Further to that, what is the OBi's power LED doing after you apply power? After a few seconds it should be steady green. If flashing, the OBi does not have an IP connection to the router - bad cable or bad configuration.
If it the power LED is steady green but the dashboard shows "offline" then tell us more about your setup. Are you at home with an ordinary home router or on a corporate network etc?
pbd3mon:
Quote from: SteveInWA on November 09, 2017, 11:19:40 pm
One useful troubleshooting step would be to isolate this as either an OBi issue or an issue with your service provider, and the credentials they gave you.
You can install a free software SIP telephone app on your computer. Counterpath X-Lite and Zoiper have apps for Mac and Windows. Install a softphone, and configure it with the information you were given. You should be able to make and receive calls.
Does that work? If not, they gave you erroneous information. If it does work, then you have an OBi problem.
I should point out that seeing the red "Offline" indication on the OBiTALK portal does not mean that the service provider is not working. It means that your OBi device can't be reached over the Internet by the portal. That is a more basic issue that needs to be fixed before anything can be successfully configured and pushed to the OBi.
Hi SteveInWA,
Once I installed and setup Counterpath X-Lite with the same credentials as my OBi I was able to make and receive calls.
SteveInWA:
Great. So, your service and your credentials to use it are OK.
As DrGeoff pointed out, we now need more information about what is wrong with your OBi... basic troubleshooting stuff.
pbd3mon:
Quote from: drgeoff on November 10, 2017, 01:22:18 am
Further to that, what is the OBi's power LED doing after you apply power? After a few seconds it should be steady green. If flashing, the OBi does not have an IP connection to the router - bad cable or bad configuration.
If it the power LED is steady green but the dashboard shows "offline" then tell us more about your setup. Are you at home with an ordinary home router or on a corporate network etc?
Hi drgeoff,
The power LED turns solid after a power cycle. I have a TP-Link ADSL2+ Modem Router model TD-8816, this is being set up at my house, no special security is set up.
SteveInWA:
I'd suggest that you clean out any potentially interfering rubble from the OBi's configuration.
Log onto the OBiTALK web portal. Delete the OBi completely off of the portal. Wait a few minutes while the portal remotely reboots the device. Unplug the power and Ethernet cables. Plug in just the power cable and let it boot up. Then, key in ***8 then 1 to reset it to factory defaults. After it gyrates and reboots a couple of times and becomes stable, plug in the Ethernet cable, and use the **5 procedure to add it back to the portal, skip the invitation to set up Google Voice, and scroll down to the bottom of the page. Click the "OBiTALK Compatible Service Providers" link. On the next page, enter your SIP information, and see if it works.
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