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Author Topic: Obi1062 Crash HELP  (Read 1838 times)
craigm
Newbie
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Posts: 7


« on: November 08, 2017, 04:31:48 am »

My phone is locked in this state,I have removed power several times still turns on to this.

HELP,HELP,HELP

Craig


* obi1062.jpg (394.61 KB, 1512x2016 - viewed 42 times.)
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drgeoff
Hero Member & Beta Tester
*****
Posts: 2723


« Reply #1 on: November 08, 2017, 04:57:51 am »

Two possibilities I can imagine.

1.  Do a factory reset.  https://www.obitalk.com/info/faq/obi-ip-phone/phn-factory-reset.

2.  Was it in the middle of a firmware upgrade?  Maybe this is the equivalent of flashing red/green power LED of the ATAs.  In which case http://www.obihai.com/support/troubleshooting/alt may be helpful.  That procedure will probably not work over Wi-Fi so connect with an ethernet cable.  You can download an old firmware from http://www.obitalk.com/forum/index.php?topic=9.0.  If that gets the phone back into operation you will probably want to get the very latest firmware by clicking the yellow triangle which will (maybe later) appear against the phone on your dashboard at obitalk.com.

If either of these succeed please be sure to report back here as I believe this is the first time this problem has been posted.
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craigm
Newbie
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Posts: 7


« Reply #2 on: November 08, 2017, 04:59:27 am »

Thanks, phone is at home office I will tonight!

crm
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craigm
Newbie
*
Posts: 7


« Reply #3 on: November 08, 2017, 03:55:57 pm »

I tried a hard reboot holding down home and back button for 15  seconds, phone still has red and 2 green lights on solid at the bottom. How can i reflash if I can't access the phone from the web or my pc?, do i need to send phone back to Obihai?

crm
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drgeoff
Hero Member & Beta Tester
*****
Posts: 2723


« Reply #4 on: November 08, 2017, 04:03:22 pm »

Uncharted territory.  Sad

Have you checked your router's DHCP client list in case the OBiphone is not on the IP address that you think it is?
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craigm
Newbie
*
Posts: 7


« Reply #5 on: November 08, 2017, 04:44:01 pm »

I looked at my router it's not seeing the phone it's dead, lucky for me I bought a 3 year warranty for $17.03 I already ordered a new phone, I'm sending the dead one back to asurion once they realize they can't fix it they will send me an amazon gift card. the new phone will be here friday. I work from home 1 day a week and can't be without it. The new warranty for 4 years only cost me $10.91 a bargain. How easily can I switch the phone id so I will have all 5 of my lines back without having to enter all the credentials?

craig
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