OBi100 and Simonics GVGW, status now offline - SOLVED

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Darlynne:
I followed the directions provided by the pinned post in this forum to purchase/set up Simonics GVGW. I made one test phone call successfully and now my SP1 reads "Offline."

I've tried all the troubleshooting steps available--resetting, deleting, reauthorizing GV--even went so far as to contact Bill Simon, who suggested I post here for help.

I'd be grateful for any ideas. Purchasing another OBi device at this time is not an option for me.

Thanks.

GPz1100:
Pay close attention when copying/pasting the password.  Most browsers will select the password and the space following it.  Remove that trailing space before pasting.

drgeoff:
Quote from: Darlynne on November 09, 2017, 12:21:25 pm

I followed the directions provided by the pinned post in this forum to purchase/set up Simonics GVGW. I made one test phone call successfully and now my SP1 reads "Offline."

I've tried all the troubleshooting steps available--resetting, deleting, reauthorizing GV--even went so far as to contact Bill Simon, who suggested I post here for help.

I'd be grateful for any ideas. Purchasing another OBi device at this time is not an option for me.

Thanks.



Does Obiman still answer with "Welcome to Obitalk ....." when you dial **9 222 222 222   ?

Darlynne:
@GPz1100: No spaces were included in the password when pasted. To be sure, I pasted again. Still offline.

@drgeoff: No. Dialing that number, or any, produces this error message: "IP address not available. Please review FAQ. Reason 00 (zero zero)." Does that tell you anything?

drgeoff:
Quote from: Darlynne on November 09, 2017, 01:18:42 pm

@drgeoff: No. Dialing that number, or any, produces this error message: "IP address not available. Please review FAQ. Reason 00 (zero zero)." Does that tell you anything?

Yes it means that your OBi is not connected to your router.

Try:

1.  Make sure the ethernet cable is properly plugged in at both ends.

2.  Remove power from the OBi for 15 seconds.  Then plug the power back in.

Shortly after powering up, the power LED should become steady green.  (The power LED is the left hand one  when you see the word 'Obihai' the right way up.)

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