Can’t connect with GV voicemail

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nicmart:
This has probably been answered a hundred times.

I have two GV numbers connected to an Obi 200. The first one, my identified dial-out, works fine when I dial to it for voicemail. The second doesn’t identify the dial-out number as valid because I can’t, of course, add it in GV as an additional phone line. So, it asks me to enter an associated number each time I call for voicemail.

Is there a workaround?

In the past I used this same set-up with an Obi 100 and never had this problem.

SteveInWA:
Consider this scenario, and adapt it to match your actual configuration:

Google Voice number 1 is assigned to your OBi, SP1.  SP1 is assigned as the default call-out SPx.

Google Voice number 2 is assigned to your OBi, SP2.

To access voicemail for GV2/SP2, preface the Google Voice number with **2

drgeoff:
Quote from: nicmart on November 09, 2017, 02:35:56 pm

This has probably been answered a hundred times.

I have two GV numbers connected to an Obi 200. The first one, my identified dial-out, works fine when I dial to it for voicemail. The second doesn’t identify the dial-out number as valid because I can’t, of course, add it in GV as an additional phone line. So, it asks me to enter an associated number each time I call for voicemail.

Is there a workaround?

In the past I used this same set-up with an Obi 100 and never had this problem.

If I understand correctly, you do not need a workaround.  If you prepend **2 to the second GV number does it reach your voicemail?

If that works, you can eliminate the need for the **2 by a simple configuration change to your OBi200.

Physical Interfaces/Phone Port/OutboundCallRoute. Insert
{1234567890:sp2},
 including the comma to be at the start of the line. Use your second GV number where I have shown 1234567890.

Use the Expert mode on the portal to make the change.

nicmart:
Quote from: SteveInWA on November 09, 2017, 03:03:21 pm

Consider this scenario, and adapt it to match your actual configuration:

Google Voice number 1 is assigned to your OBi, SP1.  SP1 is assigned as the default call-out SPx.

Google Voice number 2 is assigned to your OBi, SP2.

To access voicemail for GV2/SP2, preface the Google Voice number with **2


Thanks. Works.

nicmart:
Quote from: drgeoff on November 09, 2017, 03:08:36 pm

If I understand correctly, you do not need a workaround.  If you prepend **2 to the second GV number does it reach your voicemail?

If that works, you can eliminate the need for the **2 by a simple configuration change to your OBi200.

Physical Interfaces/Phone Port/OutboundCallRoute. Insert
{1234567890:sp2},
 including the comma to be at the start of the line. Use your second GV number where I have shown 1234567890.

Use the Expert mode on the portal to make the change.


Thanks for the info. Under Physical Interface there are two choices: Phone 1 and Line. Phone Port doesn’t appear.

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