Other person can't hear me.

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Everton:
Quote from: neilio on October 11, 2011, 10:10:11 am

FYI - for me, it's been difficult to track down as I have zero problems using any other adapter (SPA2102 and 3102) as well as the soft phone. It's just the OBI100 hardware itself that has this issue, and for me it happens on all channels (SIP1/2 and GV). I haven't tried Obitalk yet, but as I can't reproduce this issue with any other configuration it's pretty obvious at least something relating to OBI is at fault here, though for why I don't know.

You couldn't know this as you probably haven't seen my earlier posts, but I've posted a number of times with troubleshooting info and attempts to fix this issue. I'm sure at least some others have done so, too. So please don't go assuming that people are just bitching without actually trying to troubleshoot.


It is interesting that the problem you are having is NOT one-way audio, but the fact that your audio decreases after about 2 to 3 minutes into a call.  You are the only one, to my knowledge, that have this specific issue.  If this was a systemic issue (Firmware, hardware), I would expect a significant amount of OBi users to have the same problem.  I have read a number of your posts and you keep harping back to the fact that you have no problem with your SPA3102, nor your PAP2.  It is interesting that you identify a potential issue that could be giving rise to this issue.  See below (you are also using a specific brand of DDWRT-Milkfish, also you have tested without) the router:


Quote

Just tried running the OBI "directly" connected to the modem and still had the sound drop out. The only thing I can think of is that I'm connecting the OBI to the mode via power line ethernet — I wonder if that could be what's causing the sound drop issue.

I've moved the OBI to be directly connected via ethernet to the router and will see if that helps.

lhm.:
I am considering reverting back to firmware Maintenance Release 1.2.1(2289). Anyone know if this has the same audio problem? I don't recall any issues during it's use, but I am not a volume user.

bitstopjoe:
 I have had the same problem since I got my OBi in March of this year with every firmware, from orig to current...

Joe Sica

guyinsb:
ModelName   OBi110
MACAddress   9cadef00073d
SerialNumber   88B01NA00YHS
OBiNumber   200 494 NNN
HardwareVersion   2.8
SoftwareVersion   1.3.0 (Build: 2586)   (I wish the software version was available from the ObiTalk portal)

The "other person can't hear me" problem is gone (or perhaps in remission), possibly as a result
of a recent software update.  I will continue to monitor and post (my wife is being very tolerant, but
I am pressing my luck).

bbarker:
I often have calls where the other person can't hear me and occasionally I can't hear them.  I hang up and call back and everything is OK.  I don't think it's ever happened twice in a row.  I've noticed it often happens on my first call of the day.

I've tried the port forwarding as suggested and my net connection isn't busy when this happens.  Any other suggestions?  Is there any diagnostic info I can provide that might help track down this problem?

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