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Author Topic: Multiple Google Voice accounts only working on SP1 on Obihai 202  (Read 1924 times)
J.Mattern
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Posts: 3


« on: May 08, 2018, 12:28:37 pm »

I have had two Google Voice accounts setup on my Obihai 202 working flawlessly since November 2017.  SP1 is a Google Voice number (lets call it...GV1) working on Phone Line 1.  SP2 is a second Google Voice number (lets call it GV2) working on Phone Line 2.  Sometime within the last week or so, SP2 is no longer working.  When I try to dial out a number on Phone Line 2, the Obihai attendant says, "number dialed XXX-XXX-XXXX has not received a response from the service provider". I cannot receive call on that line either though GV is forwarding the number properly to my cell phone (so GV is not the issue).  ObiTalk shows the SP2 status as "Registration Not Required".

What I have done to resolve so far.  Nothing has worked
1. Deleted and re-added SP2
2. Moved SP2 setup (GV2) to SP1 provider slot.  GV2 then works fine in SP1 slot but adding GV1 to SP2 slot gives same error from attendant.
3. Deleted and re-added SP1 and SP2. Renamed them to different names.
4. Restored backup of config
5. Reset to factory defaults then re-added GV1 and GV2 on SP1 and SP2 via ObiTalk setup
6. Ensured that ObiTalk settings are checked in Obi Expert Config
7. Unplugged power and ethernet to 202.
8. Rebooted after each config change
9. Tried updating firmware. received error about checksum
10. Banged head on desk repeatedly
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azrobert
Hero Member & Beta Tester
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Posts: 3582


« Reply #1 on: May 08, 2018, 01:06:20 pm »

OBihai is rolling out new firmware to support Google Voice switch from XMPP to SIP. The current version is build 5859EX.

After a re-boot the GV status should go from "Registration Not Required" to "Connecting" then "Connected". I'm having the same problem with my SP2 getting stuck in "Connecting". Re-booting sometimes fixes the problem. I don't think the OBi does a complete re-boot. In the past the power LED would start to flash red then turn flashing green and finally solid green. Now you don't get the flashing red. I started doing a power re-cycle and it "SEEMS" to have better results than a re-boot. I did see you tried unplugging power.

You could try defining GV2 on SP3. I would appreciate if you report back if this solves the problem or not.
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J.Mattern
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Posts: 3


« Reply #2 on: May 10, 2018, 12:59:38 pm »

I did try the GV2 on SP3 before and it didnt work.  Even tried setting up GV1 on SP2 and GV2 on SP3 with nothing on SP1. No cigar on any of those either.

I do notice that my firmware version is showing as Build 5859EX.  I'm thinking there is a problem with that build as everything seemed to work fine on the Build 5757EX that I had previously.

For the last 2 days I have had only my GV2 line setup on SP1 since this is my more important line to be working.  I just re-added GV1 on SP2 and it did start out as "Registration Not Required" and after several minutes changed to "Connection to 64.9.241.108" (obviously Google's IP) but SP2 never moves to "Connected".  Actually, SP2-SP4 when defined never move to "Connected" even though SP1 always connects just fine regardless of whether I have GV1 or GV2 defined on SP1. 
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J.Mattern
Newbie
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Posts: 3


« Reply #3 on: May 10, 2018, 01:27:41 pm »

Ok.. Just tried GV2 on SP1 and GV2 on SP4 (SP2 and SP3 are not configured).   Everything is now working.  Not sure why SP2 and SP3 dont function when defined but I'm not going to complain now that it is working properly.
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SteveInWA
Hero Member & Beta Tester
*****
Posts: 5090



« Reply #4 on: May 10, 2018, 05:10:17 pm »

Sorry to hear you had some initial issues.  This happens sometimes when your device firmware gets updated, but the configuration on your Google account is still in the progress of being updated.  You're good to go now.
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