OBI110 and Simonics GV trouble - Unauthorized
TimAtHome:
I hope an expert here can help figure this out. It's so strange, I've gone through the exact steps of the pinned post over and over again, to no avail. Rebooted the OBI, also manually removed power and rebooted, and rebooted my modem. Still the same error.
drgeoff:
I know it is very unlikely that you made this error but just in case.
The proxy is g v g w . s i m o n i c s . c o m
I've put spaces between every character to highlight that the 4th character is a single 'w'. it is not a pair of 'v' s. Some fonts show little difference between w and vv.
Also if not doing a copy and paste of the password, are you falling foul of the classic 0/O and 1/l confusion?
Taoman:
And you guys are definitely entering the SIP login and SIP password located on the Simonics page under "YOUR SIP SETTINGS?" You're not using your Google Voice password by any chance?
"401 Unauthorized" suggests you're using the wrong SIP credentials.
billsimon:
I do not want to overcomplicate the situation, but there is another possibility that comes to mind. If you have never used the Obi with a SIP service before (only direct Google Voice), it is possible that something on your network or your ISP is interfering. Often this is called "SIP ALG" or "SIP Helper" and is no help in this case. You can try connecting to GVGW over TLS or alternate port 5070 UDP or TCP.
That said, it's still more likely the problem is somewhere in your Obi config. Be sure you don't have any other proxies defined except "gvgw.simonics.com"
SteveInWA:
As you can see from all the replies, including from Bill Simon himself, this isn't complicated; it's just a few basic values to enter on a form. If you have entered those values correctly, then it should simply work.
This week, I fixed another user's issue that was similar to this one, but with a different SIP service provider. It turned out that there was some sort of left-over configuration junk in his OBi that was interfering with trying to configure the new SIP SP information.
I suggest doing this:
Log onto the OBiTALK web portal. Delete the OBi completely off of the portal. Wait a few minutes while the portal remotely reboots the device. Unplug the power and Ethernet cables. Plug in just the power cable and let it boot up. Then, key in ***8 then 1 to reset it to factory defaults. After it gyrates and reboots a couple of times and the LEDs become stable, plug in the Ethernet cable, and use the **5 procedure to add it back to the portal, skip the invitation to set up Google Voice, and scroll down to the bottom of the page. Click the "OBiTALK Compatible Service Providers" link. On the next page, enter your SIP information, and see if it works.
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