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Author Topic: Simon Telephonics Google Voice Gateway info  (Read 22020 times)
Gogyroswin
Newbie
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Posts: 7


« Reply #60 on: December 16, 2017, 11:38:55 am »

I switched over to Simonics this morning to revive my Obi 110. Seems to be working fine. Thanks Bill! I am having an issue that I no longer get the stutter tone if there is a voice mail pending on GV. I have Voicemail Notification for Phone 1 active on the configuration page. Is there something else I need to do to enable the stutter/voicemail indicator?
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ceg3
Sr. Member
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Posts: 383


« Reply #61 on: December 17, 2017, 08:29:25 am »

I think he will tell there is no MWI for GV.
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billsimon
Full Member
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Posts: 93


« Reply #62 on: December 17, 2017, 04:14:53 pm »

That's correct. Google Voice does not provide us a message waiting indicator thus we do not relay one to your device.

You must have been using an old (pre-oauth2) firmware if you were still getting GV message waiting indicators.
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jgjg
Newbie
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Posts: 4


« Reply #63 on: December 20, 2017, 11:46:08 pm »

I'm still waiting for your invitation mail. I did not request for all devices I have, so just submitted for another one yesterday. Thank you for your work, Bill.
« Last Edit: December 20, 2017, 11:51:10 pm by jgjg » Logged
proteus
Jr. Member
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Posts: 26


« Reply #64 on: December 25, 2017, 06:59:46 pm »

@billsimon

What service do you use for CNAM lookups?
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oreader
Newbie
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Posts: 1


« Reply #65 on: December 28, 2017, 09:14:57 am »

Thanks Simon for saving my Obi100. Now I want to explore some of the additional features. I am a complete novice, so any expanded instructions for these two features would be appreciated:

-Register multiple extensions, all tied to your Google Voice number. Call and transfer calls between them like a miniature phone system.

-Receive faxes by e-mail. Here is what happened when I had topfreefax.com fax my own phone #:
1. I got an email that said: Transmission Status: Failed. Reason for Failure: No remote fax device. Attached to this email was the contents of the fax, but this email goes to the sender, not the receiver.
2. I received a 51 second voice mail from (000)000-0000 <-- yes, it showed as all zeros, that appeared in hangouts. The phone did not ring, and the call did not show up in Google Voice history. The voice mail was a series of beeps. So the receiver does not get the fax.
« Last Edit: December 28, 2017, 10:04:59 am by oreader » Logged
billsimon
Full Member
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Posts: 93


« Reply #66 on: December 28, 2017, 10:42:18 am »

@proteus - the CNAM provider is Telo.

@oreader - support.simonics.com FAQ section describes how you can register multiple devices to the same GVGW account, and how you can register them with extension numbers in order to dial between them like a PBX.

The fax service (remember: experimental) works by clicking "Receive Fax" on the GVGW dashboard. From then on all calls are directed to the fax service which will receive the fax and e-mail it to you. If you don't want the fax service to answer, you need to go back to the dashboard and use the "Clear URI" button to unset the fax option. Then calls will be sent to your registered Obi device instead.
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vtsnaab
Sr. Member
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Posts: 270


« Reply #67 on: December 29, 2017, 07:06:59 pm »

Here are the exact links to those details:

1st:
http://support.simonics.com/support/solutions/articles/3000031438

2nd:
http://support.simonics.com/support/solutions/articles/3000031447

The search feature is a little less than helpful & the articles' names don't make them easy to find.

For us, the best thing is having multiple accounts at GVGW as to keep our ATAs on separated lines.
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tone_la
Newbie
*
Posts: 7


« Reply #68 on: February 12, 2018, 07:23:51 pm »

Hello all.  I've been trying to get Simonics GVGW working for the past few days, but no luck so far.  I've followed the instructions closely and read all of the suggestions in this thread.  So far, nothing fixes the issue.  I have an OBI100 with 2886 firmware configured with Google Voice.  Was previously configured with Vestalink VoIP.  I've reset the OBI multiple times using both the OBI button and the ***8 reset from handset.

Before configuring GVGW, I have Google Voice working correctly on the OBI and am receiving and making calls with no issues; bi-directional voice works.  Once I configure GVGW, the portal successfully shows as "Registered" on SP1.

But, here is the behavior:

- Outbound calls from OBI to my cell phone work and my voice can be heard by the cell phone.  However, I can't hear anything back from the cell phone.

- Inbound calls from my cell phone to OBI are not received by OBI.  Instead they are received only by Google Voice and my computer rings.

Can someone please help me troubleshoot this behavior?  I've done all I can do and now relying on the good folks in this forum.  Thank you!

« Last Edit: February 12, 2018, 07:27:00 pm by tone_la » Logged
GPz1100
Sr. Member
****
Posts: 284


« Reply #69 on: February 12, 2018, 07:59:06 pm »

I would start by connecting the obi box directly to your modem and retest.  Make sure you reboot the modem after connecting the obibox and later when reconnecting your router.  This will determine if it's a firewall (router) issue or a obi/gv config issue.  My money is on this being a firewall issue.
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Taoman
Hero Member
*****
Posts: 1060


« Reply #70 on: February 12, 2018, 11:05:17 pm »


Before configuring GVGW, I have Google Voice working correctly on the OBI and am receiving and making calls with no issues; bi-directional voice works.  Once I configure GVGW, the portal successfully shows as "Registered" on SP1.


Did you delete your Google Voice config before configuring GVGW or is it also still configured on your OBi?

What kind of router do you have? Does it have a SIP ALG setting?

Connecting your OBi directly to your modem (temporarily bypassing your router) as GPz1100 suggested would be a good test.
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tone_la
Newbie
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Posts: 7


« Reply #71 on: February 13, 2018, 08:24:09 am »

I would start by connecting the obi box directly to your modem and retest.  Make sure you reboot the modem after connecting the obibox and later when reconnecting your router.  This will determine if it's a firewall (router) issue or a obi/gv config issue.  My money is on this being a firewall issue.

Good idea here, thanks!  I'll try to do this later tonight and try to rule out the router.  You are correct in your assumption that the OBI is connected to an Asus router, then connecting to a cable modem.  I'll report back on this later today.
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tone_la
Newbie
*
Posts: 7


« Reply #72 on: February 13, 2018, 08:33:05 am »


Before configuring GVGW, I have Google Voice working correctly on the OBI and am receiving and making calls with no issues; bi-directional voice works.  Once I configure GVGW, the portal successfully shows as "Registered" on SP1.


Did you delete your Google Voice config before configuring GVGW or is it also still configured on your OBi?

What kind of router do you have? Does it have a SIP ALG setting?

Connecting your OBi directly to your modem (temporarily bypassing your router) as GPz1100 suggested would be a good test.

Yes, Google Voice was previously on SP1.  Per the instructions, I deleted that first before configuring GVGW.

My router is an Asus RT-AC66R.  It has a setting called "SIP Passthrough" in the WAN/NAT section and the setting is enabled.  Only setting disabled in this section is "Enable PPoE Relay".
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tone_la
Newbie
*
Posts: 7


« Reply #73 on: February 13, 2018, 08:48:34 am »

Hello all.  I've been trying to get Simonics GVGW working for the past few days, but no luck so far.  I've followed the instructions closely and read all of the suggestions in this thread.  So far, nothing fixes the issue.  I have an OBI100 with 2886 firmware configured with Google Voice.  Was previously configured with Vestalink VoIP.  I've reset the OBI multiple times using both the OBI button and the ***8 reset from handset.

Before configuring GVGW, I have Google Voice working correctly on the OBI and am receiving and making calls with no issues; bi-directional voice works.  Once I configure GVGW, the portal successfully shows as "Registered" on SP1.

But, here is the behavior:

- Outbound calls from OBI to my cell phone work and my voice can be heard by the cell phone.  However, I can't hear anything back from the cell phone.

- Inbound calls from my cell phone to OBI are not received by OBI.  Instead they are received only by Google Voice and my computer rings.

Can someone please help me troubleshoot this behavior?  I've done all I can do and now relying on the good folks in this forum.  Thank you!



Update:  My phone connected to OBI now rings on incoming calls and shows the callerid from GVGW.  However, still no inbound voice, but they can hear me.

Also, I temporarily disabled the firewall on the ASUS router, no change.  I'll still do the test connecting directly to the modem, but I can't do this until the end of the day.
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Taoman
Hero Member
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Posts: 1060


« Reply #74 on: February 13, 2018, 10:30:24 am »


My router is an Asus RT-AC66R.  It has a setting called "SIP Passthrough" in the WAN/NAT section and the setting is enabled. 

My RT-AC68U is set for "Enabled + NAT helper" for SIP Passthrough.
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tone_la
Newbie
*
Posts: 7


« Reply #75 on: February 13, 2018, 11:35:11 am »


My router is an Asus RT-AC66R.  It has a setting called "SIP Passthrough" in the WAN/NAT section and the setting is enabled.

My RT-AC68U is set for "Enabled + NAT helper" for SIP Passthrough.

Thanks for the info.  Your router is one step "better" than mine I guess.  I have these options under NAT, no NAT helper.  Allowed values are only Enable or Disable:

PPTP Passthrough   
L2TP Passthrough   
IPSec Passthrough   
RTSP Passthrough   
H.323 Passthrough   
SIP Passthrough   
Enable PPPoE Relay

All are enabled except the last one.  Tried flipping "SIP Passthrough" to disabled, but still no joy, so flipped it back.
« Last Edit: February 13, 2018, 11:36:47 am by tone_la » Logged
tone_la
Newbie
*
Posts: 7


« Reply #76 on: February 13, 2018, 06:13:12 pm »

Hello all.  I've been trying to get Simonics GVGW working for the past few days, but no luck so far.  I've followed the instructions closely and read all of the suggestions in this thread.  So far, nothing fixes the issue.  I have an OBI100 with 2886 firmware configured with Google Voice.  Was previously configured with Vestalink VoIP.  I've reset the OBI multiple times using both the OBI button and the ***8 reset from handset.

Before configuring GVGW, I have Google Voice working correctly on the OBI and am receiving and making calls with no issues; bi-directional voice works.  Once I configure GVGW, the portal successfully shows as "Registered" on SP1.

But, here is the behavior:

- Outbound calls from OBI to my cell phone work and my voice can be heard by the cell phone.  However, I can't hear anything back from the cell phone.

- Inbound calls from my cell phone to OBI are not received by OBI.  Instead they are received only by Google Voice and my computer rings.

Can someone please help me troubleshoot this behavior?  I've done all I can do and now relying on the good folks in this forum.  Thank you!


Solution found!  Smiley

Step 2 in the instructions says to delete the Service Provider (SP1 or SP2) used by Google Voice.  BUT... there is another deletion that was needed to enable my service and fully clear the past OBI configuration.  In the "Device Information" section in the OBI portal (just above the Service Provider section), there is a button called "Delete Device".  Once I pressed this and again reconfigured OBI, it worked!  Grin Grin Grin Evidently my past service provider "Vestalink" made a change here that is incompatible with Simonics GVGW.

THANK YOU to GPz1100 and Taoman for offering your helpful suggestions!  Hoping SteveInWA will edit the step by step instructions to include the device deletion so that others won't have this issue.
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SteveInWA
Hero Member & Beta Tester
*****
Posts: 4656



« Reply #77 on: February 13, 2018, 06:55:02 pm »

Hello all.  I've been trying to get Simonics GVGW working for the past few days, but no luck so far.  I've followed the instructions closely and read all of the suggestions in this thread.  So far, nothing fixes the issue.  I have an OBI100 with 2886 firmware configured with Google Voice.  Was previously configured with Vestalink VoIP.  I've reset the OBI multiple times using both the OBI button and the ***8 reset from handset.

Before configuring GVGW, I have Google Voice working correctly on the OBI and am receiving and making calls with no issues; bi-directional voice works.  Once I configure GVGW, the portal successfully shows as "Registered" on SP1.

But, here is the behavior:

- Outbound calls from OBI to my cell phone work and my voice can be heard by the cell phone.  However, I can't hear anything back from the cell phone.

- Inbound calls from my cell phone to OBI are not received by OBI.  Instead they are received only by Google Voice and my computer rings.

Can someone please help me troubleshoot this behavior?  I've done all I can do and now relying on the good folks in this forum.  Thank you!


Solution found!  Smiley

Step 2 in the instructions says to delete the Service Provider (SP1 or SP2) used by Google Voice.  BUT... there is another deletion that was needed to enable my service and fully clear the past OBI configuration.  In the "Device Information" section in the OBI portal (just above the Service Provider section), there is a button called "Delete Device".  Once I pressed this and again reconfigured OBI, it worked!  Grin Grin Grin Evidently my past service provider "Vestalink" made a change here that is incompatible with Simonics GVGW.

THANK YOU to GPz1100 and Taoman for offering your helpful suggestions!  Hoping SteveInWA will edit the step by step instructions to include the device deletion so that others won't have this issue.

In the very large majority of cases, there's no need to delete the device.  You just happened to have some left-over configuration mess on your OBi.  Given that the dreadful Vestalink seems finally dead, I'm not going to worry about this.
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tone_la
Newbie
*
Posts: 7


« Reply #78 on: February 13, 2018, 07:04:09 pm »

Hello all.  I've been trying to get Simonics GVGW working for the past few days, but no luck so far.  I've followed the instructions closely and read all of the suggestions in this thread.  So far, nothing fixes the issue.  I have an OBI100 with 2886 firmware configured with Google Voice.  Was previously configured with Vestalink VoIP.  I've reset the OBI multiple times using both the OBI button and the ***8 reset from handset.

Before configuring GVGW, I have Google Voice working correctly on the OBI and am receiving and making calls with no issues; bi-directional voice works.  Once I configure GVGW, the portal successfully shows as "Registered" on SP1.

But, here is the behavior:

- Outbound calls from OBI to my cell phone work and my voice can be heard by the cell phone.  However, I can't hear anything back from the cell phone.

- Inbound calls from my cell phone to OBI are not received by OBI.  Instead they are received only by Google Voice and my computer rings.

Can someone please help me troubleshoot this behavior?  I've done all I can do and now relying on the good folks in this forum.  Thank you!


Solution found!  Smiley

Step 2 in the instructions says to delete the Service Provider (SP1 or SP2) used by Google Voice.  BUT... there is another deletion that was needed to enable my service and fully clear the past OBI configuration.  In the "Device Information" section in the OBI portal (just above the Service Provider section), there is a button called "Delete Device".  Once I pressed this and again reconfigured OBI, it worked!  Grin Grin Grin Evidently my past service provider "Vestalink" made a change here that is incompatible with Simonics GVGW.

THANK YOU to GPz1100 and Taoman for offering your helpful suggestions!  Hoping SteveInWA will edit the step by step instructions to include the device deletion so that others won't have this issue.

In the very large majority of cases, there's no need to delete the device.  You just happened to have some left-over configuration mess on your OBi.  Given that the dreadful Vestalink seems finally dead, I'm not going to worry about this.

If it helps even 1 person, isn't it worth updating?  What if there is an issue with some other VoIP config?  Yeah, probably Vestalink is the only one using OBI, but people still may be transferring out from them.  It was VERY difficult getting my number ported out of Vestalink and their staff was not much help!  Took me 3 weeks and MANY hours trying to communicate with them.  So glad I'm finally back on GV and using the GVGW!
« Last Edit: February 13, 2018, 07:25:54 pm by tone_la » Logged
nang
Newbie
*
Posts: 12


« Reply #79 on: February 24, 2018, 03:17:58 pm »

My OBI110 on simonics was working fine for months since I got it. Now from last few weeks I randomly get no service configured and I had to reboot my OBI110 that fixes it. Any one else? Any fix? Is this OBI or Simonics?
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