Simon Telephonics Google Voice Gateway info
oreader:
Thanks Simon for saving my Obi100. Now I want to explore some of the additional features. I am a complete novice, so any expanded instructions for these two features would be appreciated:
-Register multiple extensions, all tied to your Google Voice number. Call and transfer calls between them like a miniature phone system.
-Receive faxes by e-mail. Here is what happened when I had topfreefax.com fax my own phone #:
1. I got an email that said: Transmission Status: Failed. Reason for Failure: No remote fax device. Attached to this email was the contents of the fax, but this email goes to the sender, not the receiver.
2. I received a 51 second voice mail from (000)000-0000 <-- yes, it showed as all zeros, that appeared in hangouts. The phone did not ring, and the call did not show up in Google Voice history. The voice mail was a series of beeps. So the receiver does not get the fax.
billsimon:
@proteus - the CNAM provider is Telo.
@oreader - support.simonics.com FAQ section describes how you can register multiple devices to the same GVGW account, and how you can register them with extension numbers in order to dial between them like a PBX.
The fax service (remember: experimental) works by clicking "Receive Fax" on the GVGW dashboard. From then on all calls are directed to the fax service which will receive the fax and e-mail it to you. If you don't want the fax service to answer, you need to go back to the dashboard and use the "Clear URI" button to unset the fax option. Then calls will be sent to your registered Obi device instead.
vtsnaab:
Here are the exact links to those details:
1st:
http://support.simonics.com/support/solutions/articles/3000031438
2nd:
http://support.simonics.com/support/solutions/articles/3000031447
The search feature is a little less than helpful & the articles' names don't make them easy to find.
For us, the best thing is having multiple accounts at GVGW as to keep our ATAs on separated lines.
tone_la:
Hello all. I've been trying to get Simonics GVGW working for the past few days, but no luck so far. I've followed the instructions closely and read all of the suggestions in this thread. So far, nothing fixes the issue. I have an OBI100 with 2886 firmware configured with Google Voice. Was previously configured with Vestalink VoIP. I've reset the OBI multiple times using both the OBI button and the ***8 reset from handset.
Before configuring GVGW, I have Google Voice working correctly on the OBI and am receiving and making calls with no issues; bi-directional voice works. Once I configure GVGW, the portal successfully shows as "Registered" on SP1.
But, here is the behavior:
- Outbound calls from OBI to my cell phone work and my voice can be heard by the cell phone. However, I can't hear anything back from the cell phone.
- Inbound calls from my cell phone to OBI are not received by OBI. Instead they are received only by Google Voice and my computer rings.
Can someone please help me troubleshoot this behavior? I've done all I can do and now relying on the good folks in this forum. Thank you!
GPz1100:
I would start by connecting the obi box directly to your modem and retest. Make sure you reboot the modem after connecting the obibox and later when reconnecting your router. This will determine if it's a firewall (router) issue or a obi/gv config issue. My money is on this being a firewall issue.
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