Simon Telephonics Google Voice Gateway info
Taoman:
Quote from: tone_la on February 12, 2018, 07:23:51 pm
Before configuring GVGW, I have Google Voice working correctly on the OBI and am receiving and making calls with no issues; bi-directional voice works. Once I configure GVGW, the portal successfully shows as "Registered" on SP1.
Did you delete your Google Voice config before configuring GVGW or is it also still configured on your OBi?
What kind of router do you have? Does it have a SIP ALG setting?
Connecting your OBi directly to your modem (temporarily bypassing your router) as GPz1100 suggested would be a good test.
tone_la:
Quote from: GPz1100 on February 12, 2018, 07:59:06 pm
I would start by connecting the obi box directly to your modem and retest. Make sure you reboot the modem after connecting the obibox and later when reconnecting your router. This will determine if it's a firewall (router) issue or a obi/gv config issue. My money is on this being a firewall issue.
Good idea here, thanks! I'll try to do this later tonight and try to rule out the router. You are correct in your assumption that the OBI is connected to an Asus router, then connecting to a cable modem. I'll report back on this later today.
tone_la:
Quote from: Taoman on February 12, 2018, 11:05:17 pm
Quote from: tone_la on February 12, 2018, 07:23:51 pm
Before configuring GVGW, I have Google Voice working correctly on the OBI and am receiving and making calls with no issues; bi-directional voice works. Once I configure GVGW, the portal successfully shows as "Registered" on SP1.
Did you delete your Google Voice config before configuring GVGW or is it also still configured on your OBi?
What kind of router do you have? Does it have a SIP ALG setting?
Connecting your OBi directly to your modem (temporarily bypassing your router) as GPz1100 suggested would be a good test.
Yes, Google Voice was previously on SP1. Per the instructions, I deleted that first before configuring GVGW.
My router is an Asus RT-AC66R. It has a setting called "SIP Passthrough" in the WAN/NAT section and the setting is enabled. Only setting disabled in this section is "Enable PPoE Relay".
tone_la:
Quote from: tone_la on February 12, 2018, 07:23:51 pm
Hello all. I've been trying to get Simonics GVGW working for the past few days, but no luck so far. I've followed the instructions closely and read all of the suggestions in this thread. So far, nothing fixes the issue. I have an OBI100 with 2886 firmware configured with Google Voice. Was previously configured with Vestalink VoIP. I've reset the OBI multiple times using both the OBI button and the ***8 reset from handset.
Before configuring GVGW, I have Google Voice working correctly on the OBI and am receiving and making calls with no issues; bi-directional voice works. Once I configure GVGW, the portal successfully shows as "Registered" on SP1.
But, here is the behavior:
- Outbound calls from OBI to my cell phone work and my voice can be heard by the cell phone. However, I can't hear anything back from the cell phone.
- Inbound calls from my cell phone to OBI are not received by OBI. Instead they are received only by Google Voice and my computer rings.
Can someone please help me troubleshoot this behavior? I've done all I can do and now relying on the good folks in this forum. Thank you!
Update: My phone connected to OBI now rings on incoming calls and shows the callerid from GVGW. However, still no inbound voice, but they can hear me.
Also, I temporarily disabled the firewall on the ASUS router, no change. I'll still do the test connecting directly to the modem, but I can't do this until the end of the day.
Taoman:
Quote from: tone_la on February 13, 2018, 08:33:05 am
My router is an Asus RT-AC66R. It has a setting called "SIP Passthrough" in the WAN/NAT section and the setting is enabled.
My RT-AC68U is set for "Enabled + NAT helper" for SIP Passthrough.
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