Simon Telephonics Google Voice Gateway info
tone_la:
Quote from: Taoman on February 13, 2018, 10:30:24 am
Quote from: tone_la on February 13, 2018, 08:33:05 am
My router is an Asus RT-AC66R. It has a setting called "SIP Passthrough" in the WAN/NAT section and the setting is enabled.
My RT-AC68U is set for "Enabled + NAT helper" for SIP Passthrough.
Thanks for the info. Your router is one step "better" than mine I guess. I have these options under NAT, no NAT helper. Allowed values are only Enable or Disable:
PPTP Passthrough
L2TP Passthrough
IPSec Passthrough
RTSP Passthrough
H.323 Passthrough
SIP Passthrough
Enable PPPoE Relay
All are enabled except the last one. Tried flipping "SIP Passthrough" to disabled, but still no joy, so flipped it back.
tone_la:
Quote from: tone_la on February 12, 2018, 07:23:51 pm
Hello all. I've been trying to get Simonics GVGW working for the past few days, but no luck so far. I've followed the instructions closely and read all of the suggestions in this thread. So far, nothing fixes the issue. I have an OBI100 with 2886 firmware configured with Google Voice. Was previously configured with Vestalink VoIP. I've reset the OBI multiple times using both the OBI button and the ***8 reset from handset.
Before configuring GVGW, I have Google Voice working correctly on the OBI and am receiving and making calls with no issues; bi-directional voice works. Once I configure GVGW, the portal successfully shows as "Registered" on SP1.
But, here is the behavior:
- Outbound calls from OBI to my cell phone work and my voice can be heard by the cell phone. However, I can't hear anything back from the cell phone.
- Inbound calls from my cell phone to OBI are not received by OBI. Instead they are received only by Google Voice and my computer rings.
Can someone please help me troubleshoot this behavior? I've done all I can do and now relying on the good folks in this forum. Thank you!
Solution found! :)
Step 2 in the instructions says to delete the Service Provider (SP1 or SP2) used by Google Voice. BUT... there is another deletion that was needed to enable my service and fully clear the past OBI configuration. In the "Device Information" section in the OBI portal (just above the Service Provider section), there is a button called "Delete Device". Once I pressed this and again reconfigured OBI, it worked! ;D ;D ;D Evidently my past service provider "Vestalink" made a change here that is incompatible with Simonics GVGW.
THANK YOU to GPz1100 and Taoman for offering your helpful suggestions! Hoping SteveInWA will edit the step by step instructions to include the device deletion so that others won't have this issue.
SteveInWA:
Quote from: tone_la on February 13, 2018, 06:13:12 pm
Quote from: tone_la on February 12, 2018, 07:23:51 pm
Hello all. I've been trying to get Simonics GVGW working for the past few days, but no luck so far. I've followed the instructions closely and read all of the suggestions in this thread. So far, nothing fixes the issue. I have an OBI100 with 2886 firmware configured with Google Voice. Was previously configured with Vestalink VoIP. I've reset the OBI multiple times using both the OBI button and the ***8 reset from handset.
Before configuring GVGW, I have Google Voice working correctly on the OBI and am receiving and making calls with no issues; bi-directional voice works. Once I configure GVGW, the portal successfully shows as "Registered" on SP1.
But, here is the behavior:
- Outbound calls from OBI to my cell phone work and my voice can be heard by the cell phone. However, I can't hear anything back from the cell phone.
- Inbound calls from my cell phone to OBI are not received by OBI. Instead they are received only by Google Voice and my computer rings.
Can someone please help me troubleshoot this behavior? I've done all I can do and now relying on the good folks in this forum. Thank you!
Solution found! :)
Step 2 in the instructions says to delete the Service Provider (SP1 or SP2) used by Google Voice. BUT... there is another deletion that was needed to enable my service and fully clear the past OBI configuration. In the "Device Information" section in the OBI portal (just above the Service Provider section), there is a button called "Delete Device". Once I pressed this and again reconfigured OBI, it worked! ;D ;D ;D Evidently my past service provider "Vestalink" made a change here that is incompatible with Simonics GVGW.
THANK YOU to GPz1100 and Taoman for offering your helpful suggestions! Hoping SteveInWA will edit the step by step instructions to include the device deletion so that others won't have this issue.
In the very large majority of cases, there's no need to delete the device. You just happened to have some left-over configuration mess on your OBi. Given that the dreadful Vestalink seems finally dead, I'm not going to worry about this.
tone_la:
Quote from: SteveInWA on February 13, 2018, 06:55:02 pm
Quote from: tone_la on February 13, 2018, 06:13:12 pm
Quote from: tone_la on February 12, 2018, 07:23:51 pm
Hello all. I've been trying to get Simonics GVGW working for the past few days, but no luck so far. I've followed the instructions closely and read all of the suggestions in this thread. So far, nothing fixes the issue. I have an OBI100 with 2886 firmware configured with Google Voice. Was previously configured with Vestalink VoIP. I've reset the OBI multiple times using both the OBI button and the ***8 reset from handset.
Before configuring GVGW, I have Google Voice working correctly on the OBI and am receiving and making calls with no issues; bi-directional voice works. Once I configure GVGW, the portal successfully shows as "Registered" on SP1.
But, here is the behavior:
- Outbound calls from OBI to my cell phone work and my voice can be heard by the cell phone. However, I can't hear anything back from the cell phone.
- Inbound calls from my cell phone to OBI are not received by OBI. Instead they are received only by Google Voice and my computer rings.
Can someone please help me troubleshoot this behavior? I've done all I can do and now relying on the good folks in this forum. Thank you!
Solution found! :)
Step 2 in the instructions says to delete the Service Provider (SP1 or SP2) used by Google Voice. BUT... there is another deletion that was needed to enable my service and fully clear the past OBI configuration. In the "Device Information" section in the OBI portal (just above the Service Provider section), there is a button called "Delete Device". Once I pressed this and again reconfigured OBI, it worked! ;D ;D ;D Evidently my past service provider "Vestalink" made a change here that is incompatible with Simonics GVGW.
THANK YOU to GPz1100 and Taoman for offering your helpful suggestions! Hoping SteveInWA will edit the step by step instructions to include the device deletion so that others won't have this issue.
In the very large majority of cases, there's no need to delete the device. You just happened to have some left-over configuration mess on your OBi. Given that the dreadful Vestalink seems finally dead, I'm not going to worry about this.
If it helps even 1 person, isn't it worth updating? What if there is an issue with some other VoIP config? Yeah, probably Vestalink is the only one using OBI, but people still may be transferring out from them. It was VERY difficult getting my number ported out of Vestalink and their staff was not much help! Took me 3 weeks and MANY hours trying to communicate with them. So glad I'm finally back on GV and using the GVGW!
nang:
My OBI110 on simonics was working fine for months since I got it. Now from last few weeks I randomly get no service configured and I had to reboot my OBI110 that fixes it. Any one else? Any fix? Is this OBI or Simonics?
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