No dial tone on OBI200
drgeoff:
Quote from: mgfever on November 15, 2017, 01:34:23 pm
OK, this is a new unit. Am I to understand that I need to buy another device? I don’t believe I did anything wrong. I was following the steps as written in the quick step guide. I would hope there is a warranty on these units. I know when I did tech support in the building automation field, we often assumed it was operator error but we did cover our warranties.
Yes you need to buy a new one and no the warranty does not cover damage caused by letting other voltages into the phone port.
Make no changes to your house wiring and telco line. Get another OBi200 and run it for a week not connected to your house wiring. After you are satisfied that all is well, reconnect it the same way as you did the first one. Within a week you'll know whether the first one had a manufacturing defect or whether you killed it. :)
mgfever:
Sounds like I need to find another vendor with better hardware support.
SteveInWA:
So, if you run into a telephone pole while driving your Honda, should Honda give you a new car?
Just like the sign in the china shop, you break it, you own it.
mgfever:
Ou are assuming I caused the failure. I don’t believe I did.
drgeoff:
Quote from: mgfever on November 15, 2017, 02:18:29 pm
Ou are assuming I caused the failure. I don’t believe I did.
Well, if you are confident, do my two week test.
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