Obi200 w/GV - Calls sometimes go silent (esp when on long hold)
Rick441:
I have had my Obi200 for about a month, using Google Voice. I connect the Obi200 to my router with the OBiWiFi5G Wireless USB instead of a direct ethernet connection. The Obi200 is about 15 feet from the router, with no obstructions.
I have had a fair number of calls go to permanent silence during the call. They don't disconnect, but neither party can hear the other.
The most typical scenario is an outgoing call where I am on a lengthy hold, hearing music and an intermittent recorded apology for the extended hold.
That just happened again a few hours ago. I was on hold for about 40 minutes, then suddenly silence. (During the silence I called my Obi number from my mobile just to see if I would get a call waiting tone, and I did.) After about 20 more minutes, the call finally cut off and I got a dial tone. (I have a screenshot of the Obi portal call record taken while it was silent, if that could be of any value in diagnosis.)
Any suggestions on possible causes, and how I might remedy this? Thanks.
Rick441:
Any suggestions?
videobruce:
Have you tried a wired connection?
15' away, run an Ethernet cable, wireless is prone to problems.
Rick441:
Quote from: videobruce on December 01, 2017, 11:20:32 am
Have you tried a wired connection?
15' away, run an Ethernet cable, wireless is prone to problems.
Thanks for the suggestion, I'm testing an ethernet connection starting today. At least initially, I'm testing by moving the Obi and the phone to a less-convenient location adjacent to the router, and if that solves the issues I'll move everything back and their original locations and run a cable.
(Sorry for the long delay in replying; I thought I had enabled notifications, but apparently not.)
Lavarock7:
I was going to ask if this was a Google Voice call because I remembered that they disconnect after a long hold. However I see reports that is 3 hours so probably not your issue.
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