Obi200 w/GV - Calls sometimes go silent (esp when on long hold)
Rick441:
I should have followed up...
My issue seems to have resolved since since I did a factory reset and device reinstall in January, with NO customizations re-added (except for increasing ChannelRxGain via ObiTalk Expert Configuration so I'd sound louder to people on the other end). Never had the loud shushing noises. Fyi, I'm still direct-wired...haven't re-tried using the Obi WiFi yet.
I have had a few other issues come up, including calls going straight to voicemail, and a sudden decline in call quality, but in each case power cycling resolved it.
magicwine:
That's great to hear.
I recall I had a lot of issues in initially setting up the obi200, so I have trepidation on doing a factory reset.
All you had to do was add increasing ChannelRxGain via ObiTalk Expert Configuration and you were good to go?
Can you send me in the correct direction as to what a device reinstall entails and how to do the reset?
Thanks so much for your help.
Bob
Rick441:
I used SteveInWa's reset-switch instructions from
https://www.obitalk.com/forum/index.php?topic=11031.0
"With the power on, I gently depress the recessed reset switch with a paper clip, and hold it until the power LED starts flashing. Works always. There really isn't any need to start with the power off, and doing so takes three hands and is likely to make the hand being used to depress the switch slip off of the switch."
I then set up the Obi with Google Voice following the instructions at Obitalk support:
https://www.obitalk.com/info/support/
(As I post this that page's link with instructions for setup with GV is down, but there is also a video that gives the instructions.)
Maybe I was lucky, but everything went smoothly. I didn't modify the ChannelRxGain until later (to 3; the Obitalk default is -4). That quickly solved the issue of people saying my voice sounded too soft, but I doubt most people need that kind of fix...maybe it is phone dependent??
magicwine:
Thanks, Rick, for all your kind help!
It will be a pain for me to use an ethernet cable to connect to my router. After factory reset, can I use the wifi dongle to connect in the same way?
I ask because I recall something about a direct connect to the router was required for the initial setup, but I'm not sure if this also applies when you've previously set up your online obi account and are only doing a reset of your obi device?
Thanks!
Bob
Rick441:
You're welcome, Bob.
I believe I did all of my original setup using the wi-fi dongle, but I can't say I recall for sure. I do recall using ***6 to check for any software update before proceeding to setup (it said my software was up to date).
Any experts care to weight in with advice or cautions regarding Bob's latest questions? Thanks.
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