Obi200 w/GV - Calls sometimes go silent (esp when on long hold)
Rick441:
Quote from: Lavarock7 on December 30, 2017, 03:43:47 am
I was going to ask if this was a Google Voice call because I remembered that they disconnect after a long hold. However I see reports that is 3 hours so probably not your issue.
Your post reminds me that it had gotten to the point where the situation would often happen *early* in the call, too. And sometimes result in a dial tone rather than silence. And BTW, again this is all using Google Voice.
BTW, it also occurred to me last night that the phone can be at a distance from an ethernet-connected Obi just by running a phone wire, not a long ethernet cable. But I'll still test for awhile with all components in the same place.
Rick441:
While, thus far, I have not had any calls go to silent since switching to a direct ethernet connection, I am having a different kind of dropped calls problem:
When I call a business, moments after I am put on hold (either by a voice menu or by someone I was talking to) the call often *fully disconnects* within about 5 seconds and I get a dialtone. This has now happened with too many different businesses to think the system/person on the other end is to blame. I have already tried the self-help advice to switch to full-duplex for the ethernet connection to the router but that didn't help. Any suggestions? Thanks.
videobruce:
Have you ever run a TraceRoute program? Not that useless POS that M$ offers in a command prompt, but a real program?
I would suggest '3d Traceroute'. It is now defunct, BUT most of the functions are enabled, only a couple are not and they aren't important.
Take a look here;
http://www.majorgeeks.com/files/details/3d_traceroute.html
https://www.techrepublic.com/article/take-a-graphical-look-at-the-net-with-3d-traceroute/
What you want to look for is high latency (labeled "max") & 'jitter' (labeled "var") at any of the hops, specifically the 2nd or 3rd. The top program is another, but 3d Route is far better since it included 'jitter' which is a major issue with VoIP. The concept is to let the porgtam run over a period of time. Many issues are intermittent and running a single 'ping' or TraceRoute is usually useless since it won't 'catch' the occurrence.
You don't need a long route, it's the 'hops' within your ISP that are usually the concern. if you can get the addresses for your VoIP providers servers that's even better.
Rick441:
Thanks for the suggestion. I'm going to try a factory reset first, and if that doesn't help (and I'm not optimistic it will), I 'll try TraceRoute.
magicwine:
Hi,
Re your post: Calls sometimes go silent (esp when on long hold)
I've had the same issue, plus more:
I've had loud shushing noises that frequently start when someone places me on hold and then I must call again.
Also, when after flashing a call and returning to my first call on hold, the same noise.
Also been disconnected when placed on hold.
These issues occur on two different cordless phones using two different bases. Both bases are plugged into the same obi200 using a 5-1 adapter. I used this adapter before my issues started.
All these happened after a restoration of a power line was pulled from my house. I have tried resetting my 200 by unplugging and replugging it.
If you solved your issue, what was your solution? Did you also have the white noise issue I explained?
Thanks.
Bob
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