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Author Topic: Trouble setting up OBI200  (Read 368 times)
Kaoru
Newbie
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Posts: 3


« on: November 27, 2017, 02:51:48 pm »

Hi, I'm new to the OBI phone. I've recently buy a OBI200 and tried to set it up. I've both green light on the power and ethernet, and the phone will also go green when I turn on the phone. However, I can't get the **9 222 222 222 to work and I hear the message said no service is available.

I login the online portal and see the message as below:
Firmware upgrade needed.
Cannot upgrade xxxxxx since it is offline. Please try again when it is online.
The phone status is offline.

What I can try to resolve that? Thank you
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SteveInWA
Hero Member & Beta Tester
*****
Posts: 3972



« Reply #1 on: November 27, 2017, 03:37:32 pm »

Well, for starters, you need to plug an Ethernet cable into the OBi 200, and plug the other end into a working port on a working router or switch, connected to working internet service.  If you've done that, you should be able to pick up the phone and dial ***1 to hear the voice read back your OBi's IP address.
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Kaoru
Newbie
*
Posts: 3


« Reply #2 on: November 27, 2017, 03:43:58 pm »

I've done those steps as you've mentioned. I hear the dial tone, but I have the message no service available when I dial out. No incoming call can go through either. My internet is connected and functioning.
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SteveInWA
Hero Member & Beta Tester
*****
Posts: 3972



« Reply #3 on: November 27, 2017, 04:00:59 pm »

What IP address did it read back to you?
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Kaoru
Newbie
*
Posts: 3


« Reply #4 on: November 27, 2017, 06:23:42 pm »

A valid internal IP got from my router.
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SteveInWA
Hero Member & Beta Tester
*****
Posts: 3972



« Reply #5 on: November 27, 2017, 06:39:53 pm »

If the OBi obtained a valid IP address, then it should be able to reach the OBiTALK echo test.  You can't do anything else until you figure that out.

You can try deleting the OBi device from your OBiTALK web account.  Look at the OBi number printed on the bottom of the device.  Look at the OBiTALK dashboard.  If that number is displayed, then delete it.

Then, unplug all three things from the OBi:  the Ethernet cable, the telephone cable, and the power cable.  Using a straightened-out paper clip, turn the OBi over onto a flat surface, find the bump with the hole in it, gently insert the paper clip into the hole until you feel a slight click, and hold it down.  While holding it down, plug in only the power cable.  Keep pressing the button while you wait at least 10 seconds.  Release the button.  Wait until the device resets and the power LED stops blinking.  Unplug the power cable.  Plug in the other two cables.  Plug in the power cable and wait for it to boot up. 

Press ***1 and confirm you have a valid IP address starting with either 192.168 or 10.0, not 169.x.x.x.  Press **9 222 222 222 and see if it works.
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