OBI200 - 2 Google Voice accounts, SP1 works/ SP2 won't ring
SteveInWA:
Do inbound calls ring your mobile phone?
ernbot:
I didn't have my mobile configured, as it's associated with another GV account. I added it, made sure it rang, but it didn't make a difference.
SteveInWA:
If inbound calls to your Google Voice number are successfully forwarded to your linked mobile phone number, which rings and can be answered, then there is nothing wrong with your Google Voice setup. You are likely authenticating OBiTALK to a different Google account -- not the one that holds the Google Voice number.
Try again. Look closely at the Gmail address of the Google account shown in your screenshot of the Google Voice web page. From the OBiTALK dashboard, click on the SP (SP1 through SP4) that you set up with Google Voice. Look at the Gmail address it displays. If it's wrong, click the link to correct it.
ernbot:
It is most definitely logged into the correct account.
For troubleshooting purposes, I removed all the accounts and swapped the order of the two GV accounts.
The GV account (that previously wouldn't ring) provisioned on SP1, now rings, and the other on SP2 now doesn't ring. This leads me to believe that there's something wrong with the OBi200. I does have the latest firmware.
SteveInWA:
It's impossible for this to be a hardware problem. It's just firmware running on a CPU inside the OBi, and if it works on one SP, it should work on all SPs.
I suggest that you start completely over.
Delete the OBi 200 completely off of your OBiTALK dashboard. Wait a few minutes while OBiTALK remotely resets your device, and the power LED stops flashing. Then, pull all three plugs out of the OBi (telephone, Ethernet and power).
Turn the OBi upside-down on a flat surface. Find the small bump with the hole in it. Using a straightened paper clip, gently depress the recessed button until you feel a click. Continue to hold down the button while you plug in only the power plug. Wait at least 10 seconds or longer. Release the button. Wait another couple minutes until the LEDs settle down. Pull the power plug.
Log into each of the two Google accounts, one at a time, and go to this page: https://myaccount.google.com/security?pli=1#connectedapps
Look at the section that says "Apps with access to your account". Click the link that says "MANAGE APPS". On the next page, find and delete the OBiTALK Google Voice item. Sign out of the account, and repeat this with the other account, then sign out of that account.
Plug back in the Ethernet and phone plugs. Plug in the power plug. Wait for it to boot up. Add it back to the portal, using the **5 procedure. Do NOT make any changes on the local web page (192.168.x.x or 10.0.x.x). Just follow the steps to configure Google Voice on SP1 and SP2.
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