Ha ha ha, yes, I guess I am the "unpaid tech support" along with Dr. Geoff, AZ Robert and a few others. I stick around to help people get the most out of Google Voice on their OBi products, and you can find me on the Google Voice Help Forum as Bluescat. Since I have direct contacts at both companies, I can often "grease the skids" on solving new and/or widespread problems.
Obihai is, in fact, a small group of engineers with not much staff to focus on their website. It probably seems nuts, given all of the consumer-level or SMB-level customers you see here on the forum, but those are actually a small percentage of sales compared to enterprise and carrier-level sales worldwide. They're going to remove the OBi 100/110 marketing photos, etc, soon, and add information on the newest products (the 212 ATA and the 2000 series IP phones).
Annnnd, at this point, I ignore "Rick", who crawls out from under his rock once every couple of years to add nothing more than bitter troll posts.