Nothing audible with outgoing calls - Obi100 with Simonics GVGW
precht:
Quote from: SteveInWA on December 11, 2017, 09:09:28 pm
I can't tell from your posts which OBi devices you are using with GVGW vs. Google Voice directly. However, you should understand that this is an "all or nothing" scenario: you must either only use GVGW or only use the native Google Voice support in current OBi products, not a combination of both.
Thanks, right, I comprehend this. GV stopped working for both my Obi100's directly, so I'm using GVGW for both devices.
In my schematic above, I'm referring to "GV" as in a Google Voice number with the Simonics GVGW on my Obi100. I'll revise it to be more clear.
If any folks have any ideas for what may the culprit, would much appreciate some input
SteveInWA:
It seems like you are mixing together two different and unrelated issues, which is making it impossible to understand what is broken and what is simply working as designed.
First issue: an inbound telephone call from some unrelated phone number (for purposes of this test, NOT your own Google Voice number nor some other Google Voice number) to Google Voice number one should ring the OBi SPx that is configured to use THAT Google account. If it doesn't, then you have a GVGW and/or OBi configuration error.
Separate issue: call your own Google Voice number from the phone and SPx that is configured to use THAT Google account. One of two things will happen: you will either be sent directly to your Google Voice voicemail box, or whatever other phone(s) you might have assigned as linked/forwarding numbers will ring.
Please just deal with one OBi and one Google Voice account at a time, and don't confuse things by trying to call one OBi from the other.
precht:
Quote from: SteveInWA on December 11, 2017, 09:42:13 pm
It seems like you are mixing together two different and unrelated issues, which is making it impossible to understand what is broken and what is simply working as designed.
First issue: an inbound telephone call from some unrelated phone number (for purposes of this test, NOT your own Google Voice number nor some other Google Voice number) to Google Voice number one should ring the OBi SPx that is configured to use THAT Google account. If it doesn't, then you have a GVGW and/or OBi configuration error.
Thanks. Yes, the Obi/GVGW phone has no issues ringing or answering from unrelated phone numbers that are non-Google Voice (like Verizon or AT&T phone numbers). And we can both hear each other on either end of the calls.
However, when I try to call an unrelated phone number that's using Google Voice, there's nothing audible on either end. The calls always ring, we just can't hear each other. Essentially, using my Obi/GVGW, I've tried calling several family and friends who hear it ring and pick up. Those with non-GV service (e.g. AT&T) have no problem hearing me and I can hear them. Conversely, those who are using GV -- either with GV forwarding or using Hangouts to pick up -- they cannot hear anything audibly, nor can I hear them. The calls always ring, we just can't hear each other.
Quote
Separate issue: call your own Google Voice number from the phone and SPx that is configured to use THAT Google account. One of two things will happen: you will either be sent directly to your Google Voice voicemail box, or whatever other phone(s) you might have assigned as linked/forwarding numbers will ring.
Right, so there's no issue here. I get sent to my GV voicemail when dialing my GV number from the Obi/GVGW phone.
---
Ultimately, it appears to be some unfortunate interaction between GV numbers and my Obi/GVGW. I've not changed any router, Obitalk, or Google Voice settings in the intervening days when everything was working well
SteveInWA:
Link a real, 10-digit forwarding phone number to the suspect Google Voice account, via the Google Voice settings page -- preferably a mobile phone number on an Android or iPhone. Set up the Google Voice mobile app on that phone. Call some other Google Voice number from your mobile phone, using Google Voice.
Using Google Hangouts on a desktop or laptop computer, on this web page: https://hangouts.google.com/, call the other Google Voice number.
If the two parties can hear each other in both cases, then this is not a Google Voice bug.
precht:
Quote from: SteveInWA on December 11, 2017, 10:50:27 pm
Link a real, 10-digit forwarding phone number to the suspect Google Voice account, via the Google Voice settings page -- preferably a mobile phone number on an Android or iPhone. Set up the Google Voice mobile app on that phone. Call some other Google Voice number from your mobile phone, using Google Voice.
Using Google Hangouts on a desktop or laptop computer, on this web page: https://hangouts.google.com/, call the other Google Voice number.
If the two parties can hear each other in both cases, then this is not a Google Voice bug.
Thanks, I did exactly these tests when I was teasing things a few hours, calling between GV numbers and had no issues. I went ahead and just repeated them several times and it's still fine. Using that same GV account (the one used on my Obi/GVGW devices) to call another GV account, Hangout works fine, between an Android and desktop.
It's only my when using Obi/GVGW to call other GV numbers (forwarded or Hangouts), and vice versa, that runs into these ails.
To reiterate:
Working:
-Non-GV (e.g. AT&T/Verizon) to Obi/GVGW
-Obi/GVGW to non-GV
-GV number (Hangouts) to GV number (Hangouts)
Not working:
-GV number (Hangouts) to Obi/GVGW
-Obi/GVGW to GV number (Hangouts)
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