Calls being dropped after ~1 minute
RonR:
Quote from: Catzan on August 16, 2011, 07:51:08 pm
Even after a reboot of the Obi, ***1 causes a pause of ~10-20 seconds, a flash of the RED power LED, and then a dialtone. ... Finally got the Obi to do a factory reset with the paperclip (was doing ***81 before which also works) but getting the RED LED as above after doing ***1 now, too.
Same thing happens when I try to add the Obi using "Add a device" on the ObiTalk portal. Pause. RED LED. Dialtone.
The red LED you are seeing is when the OBi reboots. It's normal for the OBi to reboot after being reset to factory defaults by any method.
A reboot is also normal when you add the OBi to the OBiTALK Web Portal or change settings from the there. The OBi must reboot after any changes.
The OBi also reboots after changes occur to its networking status, such as losing or regaining its Ethernet connection.
With the OBi in a factory reset state, does dialing ***1 cause it to reboot? It should not. The OBi should report its current IP address or 0.0.0.0 if it has not yet obtained one.
Fred:
I have had the Obi since last Friday and the first few days it worked without a problem. Over the last few days calls received and calls that I make are being dropped after about 30-45 seconds. Any ideas?
RonR:
Quote from: Fred on August 24, 2011, 09:06:18 am
I have had the Obi since last Friday and the first few days it worked without a problem. Over the last few days calls received and calls that I make are being dropped after about 30-45 seconds. Any ideas?
Try temporarily plugging the OBi directly into your broadband modem, eliminating your router. Power-cycle both devices after making the connection. If the problem goes away, your router is most likely the problem.
I've been using an OBi heavily since February and I never experience dropped calls.
Fred:
I am having difficulty repeating this consistently. I did repeat it yesterday with and without the router, and I'll post when I have more information.
Catzan:
Hi,
Some followup....
In trying to resolve the issues I was seeing with the Obi110, I had tried to reset the firmware to the default. This caused the device to keep resetting itself no matter what basic thing I tried to do with it.
Finally tried Obi support as suggested above. They had me try to reset with a paperclip again, and even hold the paperclip in as I powered it up (which sounds like a "deeper reset") but nothing worked. They also had me try using another 12V power supply which didn't work either.
Today, at long last, they remote installed some beta firmware remotely, and that finally succeeded.
[Sort of makes you wonder whether you should rely on a device that's that "beta" for primary communication. I was ready to ask for a refund/replacement, or throw the thing out. Hoping for no more issues like this, and less time spent thinking about use of the Obi.]
Many thanks to all here that helped, and for Obi support for the eventual fix.
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