Calls being dropped after ~1 minute
Catzan:
**9 222 222 222 seems to kickout after 1min 20 seconds.
New (and I think much worse) problem now....
1) Ripped out the Obi as a device from the obi talk portal.
2) Noticed that I must have pulled out the ethernet earlier, so re-connected it.
3) Device was still not working properly, so I tried to reset to the factory default firmware using ***81 (since couldn't get the paperclick to work).
Some issues:
a) Can't add back the Obi110 as a device, no matter what I do. The call to the number (e.g. **5 7284) never succeeds.
---Tried this with the default firmware, or an upgrade to latest.
b) Hitting the IP address of the Obi110 (which I get from my router http page) gives me the message "index file not e"
Have I bricked the Obi110 now???
All I did was try to reset it....
I'd love to reset the whole sucker and start over, but haven't managed to do that no matter what I try.
RonR:
It sounds like it's not talking to your Ethernet LAN reliably. You might try a different Ethernet cable.
After power-cycling the OBi, see if it's getting an IP address by dialing ***1.
Using the reset button through the bottom, hold it depressed an extended period of time until you hear the relay click and the unit reboots.
Everton:
Quote from: Catzan on August 15, 2011, 04:13:01 pm
Hi Jimates,
Thanks so much for the reply.
Obi110 is already directly connected into the FIOS router (Actiontec MI424WR).
I think the Actiontec MI424WR has APPLICATION LEVEL GATEWAY (ALG) CONFIGURATION settings. Try to disable the SIP ALG and SPI (if required) and test. Also, do you have the most up-to-date firmware for the MI424WR?
Catzan:
Hi RonR and Everton,
Even after a reboot of the Obi, ***1 causes a pause of ~10-20 seconds, a flash of the RED power LED, and then a dialtone. ... Finally got the Obi to do a factory reset with the paperclip (was doing ***81 before which also works) but getting the RED LED as above after doing ***1 now, too.
Same thing happens when I try to add the Obi using "Add a device" on the ObiTalk portal. Pause. RED LED. Dialtone.
On the Actiontec MI424WR, both MGCP and SIP Application Level Gateways (ALGs) are disabled.
Still getting "index file not e" (enabled??) when trying the IP of the Obi directly.
Thanks for all the great thoughts. Any more things to try would be very welcome as well.
The prognosis doesn't seem good at this point.
QBZappy:
Catzan,
Hi. I think you have reached the point where you should ask the OBi support for some assistance. You are reporting some unusual symptoms. They are usually very responsive to email requests for help.
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