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Phone Stopped Ringing

Started by PDSLLC, January 11, 2018, 11:02:49 AM

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PDSLLC

January 11, 2018, 11:02:49 AM
I've seen several post about google voice phones not ringing. Mine has worked fine for the last couple months and then two days ago, the phone stopped ringing. It's a regular, desktop phone and if it's not answered, calls go to my cell. I'm getting calls on my cell, but I never hear my desktop phone ring.

Mango

#1
January 11, 2018, 05:48:37 PM Last Edit: January 11, 2018, 08:32:40 PM by Mango
It would be helpful to know which ATA you are using and what firmware version you have on it.

PDSLLC

#2
January 12, 2018, 09:35:45 AM
I'm using an OBI200, hardware version 1.4, software version 3.2.1 (build 5775EX). The desktop phone works fine otherwise. Thanks.

Mango

#3
January 12, 2018, 09:50:55 AM Last Edit: January 12, 2018, 10:23:29 AM by Mango
You have the same firmware build as one of the other users having the problem.  If a reboot of the ATA temporarily solves the problem, see this thread: https://www.obitalk.com/forum/index.php?topic=13455.msg86519#msg86519

If a reboot of the ATA does NOT temporarily solve the problem, then your problem is different.  In that case, follow the directions here to verify your configuration is correct: http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460
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