break up during a call.
prem:
Thanks a lot to SteveInWA for the tip. I had noticed the same call break up issue when calling in to my Obi200 - not terrible quality but irritating enough. I see that the MOS for me during a call does fall below 4 often but sometimes it is above 4; the highest I saw was 4.44. Nothing else was using the internet in my home at that time.
I did a speed test and saw that my upload speed was coming to about 2.4Mb/sec (though download was 27 Mb/sec). I am thinking to change my internet service. Would appreciate if you can suggest what kind of upload speed I would need to see MOS speeds high enough to avoid this break up issue.
SteveInWA:
Well, raw speed isn't the main issue; it's the quality of the connection overall. I guess one could compare it to eating a big pile of McDonald's vs. eating a small, but delicious meal at a nice restaurant.
The MOS includes other factors, such as jitter and dropouts.
Upgrading to the next higher tier of service would probably help, but replacing/upgrading your modem/router might also help. If you are using cable internet service, the newer DOCSIS 3.0 or 3.1 cable modems are much better than the earlier generations. Also, coaxial cable problems are often contributors to dropouts. Coax is susceptible to water incursion and corrosion of the connectors. If rodents or somebody's shovel damages the cable sheath, for example, it'll cause signal degredation.
If your service is on DSL, your provider may also have some newer equipment for you to upgrade.
If your service is a pure fiber-to-the-premises service like FiOS, then you may have a failing fiber ONT.
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