The other party cannot hear the voice from my GV call via OBiTalk
BrianTalk:
Hi, I started to experience the following issue two days ago
When I use a vtech landlord phone to call another party, the other party cannot hear my voice. I can hear the voice from other party clearly.
When the other party calls me at my OBiTalk phone, both sides can hear the voice.
If I use the "Google Voice" app on my mobile to call another party, both sides can hear voice.
This sounds like some issues in OBiTalk instead of my device. Otherwise, incoming call should experience the same issue.
I see some others experience the same issue on the Internet but no solution yet.
Any help is appreciated.
GPz1100:
Recent firewall changes? Sounds like something is blocking the media streams.
For testing, i'd plug the obi directly to the modem and repeat the tests. For proper IP assignments, power off the modem before plugging the obi into it. When you're done, power the modem down again before plugging the router into it.
BrianTalk:
Thanks, what is the firewall change do you mean? Who did it? Was it done on the ObiTalk server?
I tried your suggestion to wire the ObiTalk 200 device to the Comcast cable modem directly and it did not work as well. I tried factory reset on the device (though I was not sure it actually reset and I did not see it rebooted) and it did not help as well.
The only thing I will try is to change a phone set and see if it changes anything. However, I really doubt this is a phone set issue as the incoming call does not have any issue at all.
I do not see other similar posts in the forum these days. This seems to be an issue happened to me only? Any suggestion is welcome..
Quote from: GPz1100 on January 29, 2018, 11:24:55 am
Recent firewall changes? Sounds like something is blocking the media streams.
For testing, i'd plug the obi directly to the modem and repeat the tests. For proper IP assignments, power off the modem before plugging the obi into it. When you're done, power the modem down again before plugging the router into it.
GPz1100:
Firewall (router) as in what ever you have in between your modem and devices on your home network.
Rereading your original post, i'm not entirely clear on what you mean by "other party calls me at my OBiTalk phone". I'm interpreting this to mean when the other party calls your google voice number which rings on an analog phone connected to your obi device?
It's unclear why the obi ATA did not work when connected directly to the modem. This should bypass any restrictions your firewall/router may be putting in place.
There are several ways to do a factory reset, the easiest is by logging into the obi device locally. Find it's ip by lifting any handset and dial *** 1. From there navigate to system management/device update/reset configuration. For obi202 models, you should check the two boxes. I would have done some more testing before doing a factory reset. That's the last thing to try. You would know if it were successful because it would need to be provisioned again.
There's too many variables involved. I suppose since you're able to still make calls with it, try a standard old fashioned wired phone. One that doesn't use any external power or is cordless. Just a basic phone that you know works.
BrianTalk:
Yes, when other party calls my google voice number which rings on the Vtech cordless phone connected to the ObiTalk, both sides can hear the voice clearly.
I can still make the call from the Vtech cordless phone connected to ObiTalk. As the caller, I can still hear the sound from the receiver side. Just the receiver side cannot hear anything.
BTW, I use ObiTalk 200 not ObiTalk 202.
Quote from: GPz1100 on January 29, 2018, 09:53:03 pm
Firewall (router) as in what ever you have in between your modem and devices on your home network.
Rereading your original post, i'm not entirely clear on what you mean by "other party calls me at my OBiTalk phone". I'm interpreting this to mean when the other party calls your google voice number which rings on an analog phone connected to your obi device?
It's unclear why the obi ATA did not work when connected directly to the modem. This should bypass any restrictions your firewall/router may be putting in place.
There are several ways to do a factory reset, the easiest is by logging into the obi device locally. Find it's ip by lifting any handset and dial *** 1. From there navigate to system management/device update/reset configuration. For obi202 models, you should check the two boxes. I would have done some more testing before doing a factory reset. That's the last thing to try. You would know if it were successful because it would need to be provisioned again.
There's too many variables involved. I suppose since you're able to still make calls with it, try a standard old fashioned wired phone. One that doesn't use any external power or is cordless. Just a basic phone that you know works.
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