auto attendant not pickup
cpyby:
I have a google account that the Trusted Caller doesn't ring the AA. I have 3 obi110 in the US that AA pickup instantly but the 4th obi110 outside US just ring normal. I tried putting GV on SP2, same problem.
I then used a different GV account on the same obi, both SP1 and SP2, AA work instantly. I switched back to the original GV account, no AA. I even tried manually put X_InboundCallRoute to just AA only (no ph), still no AA pickup.
At first I thought it might be my password so i changed the email password, AA still fail. Could this be somehow tie to the way I have my google account? My google email end with 2 digits.
RonR:
Calls are routed to the Auto Attendant by having an aa rule on that trunk's InboundCallRoute:
Voice Services -> SP1 Service -> X_InboundCallRoute : aa (or {aa})
will cause all calls arriving via SP1 to be routed to the Auto Attendant.
Voice Services -> SP1 Service -> X_InboundCallRoute : {(1?(2345550001|2345550002|2345550003)):aa},{ph}
will cause calls arriving via SP1 from 2345550001, 2345550002, and 2345550003 to be routed to the Auto Attendant, with all other calls being routed to the PHONE Port.
cpyby:
Thanks RonR.
Been trying to fix the problem in the last few days. Just right when I go to sleep thinking about caller ID, I went to check google setting. Indeed google is using google voice number instead of passing caller's number. I make the change to pass caller's number and AA work perfectly.
baby007:
Hi, I am having the same problem. I tried to set "aa" in the InboundCallRule but auto attendant still not pickup. Please help
Edit: I am setting a landline connected to obi so that auto attendant will pick up all incoming calls from that phone
RonR:
Please post the contents of the InboundCallRoute from the OBi itself by logging in at the IP address returned by dialing ***1 (username/password = admin/admin). Identify which one it is (SP1/SP2/LINE/etc.).
Please describe exactly what you're trying to accomplish.
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