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Author Topic: I sound very soft to my callers  (Read 3054 times)
cl15219
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Posts: 3


« on: February 15, 2018, 01:43:59 pm »

Using several obitalk 200 in our conference rooms with vtech vcs702 and vcs704.  During conference calls, callers are routinely complaining that we sound very soft, and other callers are much louder.  We are using Google voice accounts.  Is there any setting/codec I can tweak to improve my side of things?  We can hear the callers fine.  We have a gigabit connection to the internet. 

Thanks in Advance.

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azrobert
Hero Member & Beta Tester
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Posts: 3401


« Reply #1 on: February 16, 2018, 08:36:24 am »

See:
http://www.obitalk.com/forum/index.php?topic=5235.msg33957#msg33957

The range is -12 to 6

Use OBi Expert to change the value.
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cl15219
Newbie
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Posts: 3


« Reply #2 on: February 16, 2018, 12:00:07 pm »

Thanks!  I will try it out and report back.  I'm guessing RX stands for Receiving from the phone, and transmitting to the outside world.
« Last Edit: February 16, 2018, 12:04:08 pm by cl15219 » Logged
drgeoff
Hero Member & Beta Tester
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Posts: 3274


« Reply #3 on: February 16, 2018, 12:19:30 pm »

I'm guessing RX stands for Receiving from the phone, and transmitting to the outside world.
Your guess is correct.
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SteveInWA
Hero Member & Beta Tester
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Posts: 4647



« Reply #4 on: February 16, 2018, 02:57:45 pm »

Since this setting can seem non-intuitive (backwards) to some people, here is the definition from the Administration guide:


* Screenshot 2018-02-16 at 14.43.53.png (69.5 KB, 870x435 - viewed 54 times.)
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cl15219
Newbie
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Posts: 3


« Reply #5 on: February 16, 2018, 03:32:05 pm »

I noticed the instructions say -12 to 12, but when I look at what I assume is the right spot it only goes to 6?


* Screen Shot 2018-02-16 at 6.29.07 PM.png (167.33 KB, 988x499 - viewed 47 times.)
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Taoman
Hero Member
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Posts: 1060


« Reply #6 on: February 16, 2018, 03:39:28 pm »

I noticed the instructions say -12 to 12, but when I look at what I assume is the right spot it only goes to 6?
Why don't you try it?


* OBiTxRx.JPG (44.24 KB, 1084x209 - viewed 37 times.)
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SteveInWA
Hero Member & Beta Tester
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Posts: 4647



« Reply #7 on: February 16, 2018, 04:35:46 pm »

Yes, you can set it as high as +12.  There is conflicting information between the Admin guide, spec sheet and fly-over help on the expert config page.

I just tested it at +10, and it is loud as hell.  Disclaimer:  I have a slight hearing loss, and my ears are not calibrated decibel meters, hence my unscientific unit of measurement, "loud as hell".  In other words, 12 may not actually be louder than 6, but you'd need instrumentation to determine that, and it depends on the impedance of the telephone microphone.


* screenshot-www.obihai.com-2018.02.16-16-34-45.png (114.1 KB, 740x415 - viewed 38 times.)
« Last Edit: February 16, 2018, 04:37:43 pm by SteveInWA » Logged

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