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Entering additional numbers after the phone#

Started by MarkNY, February 24, 2018, 02:02:12 PM

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MarkNY

I'm using obi200 with GoogleVoice to dial in to my business conference calls. I need to dial a phone number and then an additional meeting number (6-9 digits+#, then 4-6 digits PIN+#).
It doesn't seem to be working. even though I carefully enter the entire number, it seems to recognize only up to 4 digits.
for example: I dial my conference line: +1-888-111-2222, then I hear an announcement from the bridge and need to enter the meeting number: 123456#, then my PIN. When I enter the last # sign, I get an error announcement saying that I entered incorrect meeting number and tells me that I entered: 1256.
Is there any additional configuration I need to do?

SteveInWA

I can't think of a reason why it would recognize some, digits.  It should either recognize all, or none.

Perhaps you have a bad telephone.  Try swapping it out.

If that doesn't work, and since these are free calls for you, I'd suggest using some other VoIP service provider for these calls.

chilirock

#2
MarkNY,

Here's a test phone number you can call to test DTMF tones, among other things: 1 (631) 791-8378. When you first call the number you will be asked to record a test message and then press "#". After you complete the first test, you will be presented with an IVR menu of several other tests including DTMF, Option 2 and real-time DTMF read back, Option 8.  See if your # key is recognized by the tests.

MarkNY

I tried this test line with two different phones and even # was not recognized.

Taoman

Quote from: MarkNY on February 25, 2018, 10:40:46 AM
I tried this test line with two different phones and even # was not recognized.

Try changing your DTMFMethod to InBand. If that doesn't work, try some of the other options.

Service Providers-->ITSP Profile X-->General-->DTMFMethod

Note: Must uncheck both boxes to the right of the field before editing and then submitting and saving your changes.

SteveInWA

Also:  did you check-mark the selection to use Google Voice with a security alarm?  If so, it's known to interfere with (or completely kill) DTMF.  Don't do that.

MarkNY

Quote from: SteveInWA on February 25, 2018, 02:58:46 PM
Also:  did you check-mark the selection to use Google Voice with a security alarm?  If so, it's known to interfere with (or completely kill) DTMF.  Don't do that.

Disabling Security alarm did the trick! Thank you very much!