Can Programmable Keys call out through OBiLINE?
TulsaMJ:
I just got my shiny new OBi1062 and OBiLINE, and I was so excited to set up the Programmable Keys as Speed Dial keys to dial out through my POTS line! But when I put the phone number in on Speed Dial with "Auto" as the line type, I get the three rising tones that usually accompany the "number is out of service" message.
I tried setting the numbers up in Speed Dial slots and putting in the slot number, and I even tried the speed dial version (I think it is 1## for slot 1, 2## for slot 2, etc.) but nothing seems to work. 24 hours ago I sent an email to OBiHAI support, and I haven't received so much as a "We got your email, you will hear back from us shortly" yet.
Any ideas are welcomed!
azrobert:
Enter OBi Expert to define a Programmable Key.
Under IP Phone/Programmable Keys
Key x
Function: Speed Dial
Service: OBiLine
Number: 18005551212
Both boxes to the right of the value must be unchecked to make changes.
Define a normal Speed Dial like this: li(18005551212)
You dial the speed dial number or the speed dial number followed by a single #
drgeoff:
Quote from: TulsaMJ on February 19, 2018, 04:14:23 pm
I tried setting the numbers up in Speed Dial slots and putting in the slot number, and I even tried the speed dial version (I think it is 1## for slot 1, 2## for slot 2, etc.) but nothing seems to work.
The way to "force" a manually dialled number to use a specific Service Provider is to prefix with **n.
**1 for SP1
**2 for SP2
**3 for SP3
**4 for SP4
**8 Bluetooth connected cellphone
**9 for Obitalk
You can do the same with Speed Dials. See page 210 of https://www1.obitalk.com/Downloads/dev/doc/OBiPhoneAdminGuide.pdf
The default settings do not have a ** prefix for the LINE port.
TulsaMJ:
Quote from: azrobert on February 19, 2018, 08:08:26 pm
Enter OBi Expert to define a Programmable Key.
Under IP Phone/Programmable Keys
Key x
Function: Speed Dial
Service: OBiLine
Number: 18005551212
That's exactly how I already have it set up when I go into Expert mode - I had forgotten that I worked on it from that side. When I press a Programmable Key button, the "li(18005551212)" comes up on the display while the ascending tones sound from the speaker. It totally seems like it should work, but it just doesn't. I'm wondering if there might be some kind of timing issue between the phone and the POTS service? Maybe the PK is dialing too fast? The regular Speed Dials work fine, as does dialing from the Phone Directory.
TulsaMJ:
Just heard back from support: "Instead of saying OBILINE as a service, just keep it as SP1 like normal call. But change the number to **8nnnnnnnnnn." I'm not at the phone but I changed the config - my wife will test it later today, or I'll test it when I get home. I think I already tried that, but maybe that's the one setup I didn't try.
I wonder why OBiLINE is even present in the expert config if it doesn't work?
Navigation
[0] Message Index
[#] Next page