OBI 200 - Failed to connect to your device.

[gyiTalk]

I followed the tutorial for installation of OBI200. I did not select Google Voice. I sent the star code to the server. The registration process timed out with this notice:

Failed to connect to your device.

Any ideas?

[drgeoff]

Dial the echo test number **9 222 222 222.  Does that work?

[gyiTalk]

I am able to do an echo test.

I also found this documentation in self-help support:
https://www.obitalk.com/info/support/troubleshooting > Solid Green > “Unable to add device to OBiTALK”

I followed instructions for
* echo test
* updating firmware (now at 3.2.1 build 5757EX)
* modifying the DNS to 4.2.2.2

Unfortunately, I am still not able to register my device.

[SteveInWA]

You said "I sent the star code to the server."  What happens, in detail?  Do you enter the code preceded by TWO stars, like **5xxxx?  If not, you're doing it wrong.  If so, do any progress messages display, and/or does the screen show that it sent the command to the server?

Also:  Change your DNS to 8.8.8.8 and 8.8.4.4, which are Google's high-performance DNS.

[gyiTalk]

On my phone (connected to OBI200) I dialed "* * 5  W X Y Z"
Server responded that the code has been sent to the server.
I hung up the phone.
I watched the registration page count down to 0 seconds.
A new page loaded saying, "Failed to connect to your device."

In any case, the issue is now resolved: I sent email to support with OBI Device ID and my Obitalk account. Support did the registration for me.