I followed the guidelines in the tutorial. My phone does have a dial tone but I cannot place calls or receive calls. When I try to place a call the message says "we cannot complete your call". When I try to call the number that is on the bottom of my obi202 the message says "welcome to verizon wireless, we cannot complete your call as dialed". I did enter the 910 area code in my obi account so I didn't know if that might change my number. Does anyone have any ideas about why I can't send or receive calls? Thank you!