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Author Topic: Obi2182 won't setup.  (Read 7663 times)
SSGVo
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« on: March 08, 2018, 01:04:39 pm »

I just got the Obi2182 phone in today. Such a beautiful device.  I'm trying to add it to my Obitalk, but when I do step where I type, **5 and the code... I keep getting the message: "There is no call route available to complete your call"  It's going on 2 hours now.

I've tried Wifi and then connecting the phone to a LAN. Please advise. Thank you.
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drgeoff
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« Reply #1 on: March 08, 2018, 01:09:49 pm »

Can you reach the Obi echo test when you dial **9 222 222 222 ?
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SSGVo
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« Reply #2 on: March 08, 2018, 01:11:05 pm »

Yes. the ObiTalk echo voice works well.
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drgeoff
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« Reply #3 on: March 08, 2018, 01:34:01 pm »

That's unusual and the only thing I can suggest is a complete reset.

https://www.obitalk.com/info/faq/obi-ip-phone/phn-factory-reset is for the older 1000 series phones but I expect it is also applicable to the new 2000 ones.

Use the LAN connection initially and swap over to Wi-Fi, if that is what you want, later when everything else seems OK.
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SSGVo
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« Reply #4 on: March 08, 2018, 02:03:34 pm »

Argh... fudgecicles.. I factory reset the phone, plugged it into the LAN.  Still there's no call route available...
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drgeoff
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« Reply #5 on: March 08, 2018, 02:40:22 pm »

Argh... fudgecicles.. I factory reset the phone, plugged it into the LAN.  Still there's no call route available...
Have you bought this phone from a retail vendor or has it come from eg an Internet Telephony Service provider?
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SSGVo
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Posts: 6


« Reply #6 on: March 08, 2018, 02:56:00 pm »

I bought this phone through Amazon.
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SSGVo
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Posts: 6


« Reply #7 on: March 09, 2018, 09:32:57 pm »

Sent a couple emails to Obihai.. no response yet.  I'm going through some of the config... I see this.  Could this be the cause of the error? Customization Status.. Contacting server: File not found.

Product Informationhelp
Parameter Name   Value   OBiTALK
Settings   
ModelName   OBi2182      help
MACAddress   xxxxx      help
SerialNumber   xxxxx   help
OBiNumber   xxxxx      help
HardwareVersion   1.0      help
SoftwareVersion   6.2.2 (Build: 4788.1311)      help
SystemTime   16:44:05 03/09/2018, Friday      help
UpTime   0 Days 17:23:36 (31)      help
CertificatesStatus   Installed      help
CustomizationStatus   Contacting Server: File Not Found      
« Last Edit: March 10, 2018, 07:39:59 am by SSGVo » Logged
SteveInWA
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« Reply #8 on: March 09, 2018, 10:51:49 pm »

Sent a couple emails to Obihai.. no response yet.  I'm going through some of the config... I see this.  Could this be the cause of the error? Customization Status.. Contacting server: File not found.   

Well, not the cause, but a failure symptom.  That status means that your phone has never successfully contacted the OBiTALK provisioning server, which downloads a default customization file when it's first registered, or, less likely, it means that the phone was pre-programmed for a service provider and it's trying to contact that service provider's provisioning server.  Out of curiosity, did the brown Obihai box have a factory seal on it that was unbroken?

About all I can suggest would be to take the phone somewhere else, like a friend's, family members' or work location, plug it into an Ethernet LAN connection (NOT WiFi) and try again.  If that fails, you need to open a ticket with Obihai; it's not something you can fix yourself.
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--Steve

Google Voice Forum Product Expert

https://productforums.google.com/forum/#!forum/voice
SteveInWA
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« Reply #9 on: March 09, 2018, 11:08:26 pm »

By the way, I recommend that you delete your 9:32PST post, because it contains all of your phone's identifying information, including its OBi number, which any other OBi user can call.
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--Steve

Google Voice Forum Product Expert

https://productforums.google.com/forum/#!forum/voice
SSGVo
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Posts: 6


« Reply #10 on: March 10, 2018, 07:41:03 am »

Yes, the box Amazon sent had the obihai sticker and came in a brown box.

I modified the 932 post. Thanks for your help Steve. I'll try at another location today.
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ddarvish
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Posts: 1


« Reply #11 on: March 10, 2018, 05:13:56 pm »

i got the same phone from amazon which shipped directly from obihai and i am experiencing the same problem so please post any updates or solution
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SteveInWA
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Posts: 5228



« Reply #12 on: March 10, 2018, 05:23:34 pm »

It might be that the server that the OBi's are trying to contact is down/offline.  There are occasional problems like this over weekends that mysteriously get fixed on Monday mornings.  So, you may want to just relax and try again on Monday.  Otherwise, opening a ticket with Obihai is the next step.
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--Steve

Google Voice Forum Product Expert

https://productforums.google.com/forum/#!forum/voice
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