Obi2182 won't setup.

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drgeoff:
Quote from: SSGVo on March 08, 2018, 02:03:34 pm

Argh... fudgecicles.. I factory reset the phone, plugged it into the LAN.  Still there's no call route available...

Have you bought this phone from a retail vendor or has it come from eg an Internet Telephony Service provider?

SSGVo:
I bought this phone through Amazon.

SSGVo:
Sent a couple emails to Obihai.. no response yet.  I'm going through some of the config... I see this.  Could this be the cause of the error? Customization Status.. Contacting server: File not found.

Product Informationhelp
Parameter Name   Value   OBiTALK
Settings   
ModelName   OBi2182      help
MACAddress   xxxxx      help
SerialNumber   xxxxx   help
OBiNumber   xxxxx      help
HardwareVersion   1.0      help
SoftwareVersion   6.2.2 (Build: 4788.1311)      help
SystemTime   16:44:05 03/09/2018, Friday      help
UpTime   0 Days 17:23:36 (31)      help
CertificatesStatus   Installed      help
CustomizationStatus   Contacting Server: File Not Found      

SteveInWA:
Quote from: SSGVo on March 09, 2018, 09:32:57 pm

Sent a couple emails to Obihai.. no response yet.  I'm going through some of the config... I see this.  Could this be the cause of the error? Customization Status.. Contacting server: File not found.   


Well, not the cause, but a failure symptom.  That status means that your phone has never successfully contacted the OBiTALK provisioning server, which downloads a default customization file when it's first registered, or, less likely, it means that the phone was pre-programmed for a service provider and it's trying to contact that service provider's provisioning server.  Out of curiosity, did the brown Obihai box have a factory seal on it that was unbroken?

About all I can suggest would be to take the phone somewhere else, like a friend's, family members' or work location, plug it into an Ethernet LAN connection (NOT WiFi) and try again.  If that fails, you need to open a ticket with Obihai; it's not something you can fix yourself.

SteveInWA:
By the way, I recommend that you delete your 9:32PST post, because it contains all of your phone's identifying information, including its OBi number, which any other OBi user can call.

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