Obi2182 won't setup.

[SSGVo]

I just got the Obi2182 phone in today. Such a beautiful device.  I'm trying to add it to my Obitalk, but when I do step where I type, **5 and the code... I keep getting the message: "There is no call route available to complete your call"  It's going on 2 hours now.

I've tried Wifi and then connecting the phone to a LAN. Please advise. Thank you.

[drgeoff]

Can you reach the Obi echo test when you dial **9 222 222 222 ?

[SSGVo]

Yes. the ObiTalk echo voice works well.

[drgeoff]

That's unusual and the only thing I can suggest is a complete reset.

https://www.obitalk.com/info/faq/obi-ip-phone/phn-factory-reset is for the older 1000 series phones but I expect it is also applicable to the new 2000 ones.

Use the LAN connection initially and swap over to Wi-Fi, if that is what you want, later when everything else seems OK.

[SSGVo]

Argh... fudgecicles.. I factory reset the phone, plugged it into the LAN.  Still there's no call route available...

[drgeoff]

Argh... fudgecicles.. I factory reset the phone, plugged it into the LAN.  Still there's no call route available...

Have you bought this phone from a retail vendor or has it come from eg an Internet Telephony Service provider?

[SSGVo]

I bought this phone through Amazon.

[SSGVo]

Sent a couple emails to Obihai.. no response yet.  I'm going through some of the config... I see this.  Could this be the cause of the error? Customization Status.. Contacting server: File not found.

Product Informationhelp
Parameter Name   Value   OBiTALK
Settings   
ModelName   OBi2182      help
MACAddress   xxxxx      help
SerialNumber   xxxxx   help
OBiNumber   xxxxx      help
HardwareVersion   1.0      help
SoftwareVersion   6.2.2 (Build: 4788.1311)      help
SystemTime   16:44:05 03/09/2018, Friday      help
UpTime   0 Days 17:23:36 (31)      help
CertificatesStatus   Installed      help
CustomizationStatus   Contacting Server: File Not Found      

[SteveInWA]

Sent a couple emails to Obihai.. no response yet.  I'm going through some of the config... I see this.  Could this be the cause of the error? Customization Status.. Contacting server: File not found.   

Well, not the cause, but a failure symptom.  That status means that your phone has never successfully contacted the OBiTALK provisioning server, which downloads a default customization file when it's first registered, or, less likely, it means that the phone was pre-programmed for a service provider and it's trying to contact that service provider's provisioning server.  Out of curiosity, did the brown Obihai box have a factory seal on it that was unbroken?

About all I can suggest would be to take the phone somewhere else, like a friend's, family members' or work location, plug it into an Ethernet LAN connection (NOT WiFi) and try again.  If that fails, you need to open a ticket with Obihai; it's not something you can fix yourself.

[SteveInWA]

By the way, I recommend that you delete your 9:32PST post, because it contains all of your phone's identifying information, including its OBi number, which any other OBi user can call.

[SSGVo]

Yes, the box Amazon sent had the obihai sticker and came in a brown box.

I modified the 932 post. Thanks for your help Steve. I'll try at another location today.

[ddarvish]

i got the same phone from amazon which shipped directly from obihai and i am experiencing the same problem so please post any updates or solution

[SteveInWA]

It might be that the server that the OBi's are trying to contact is down/offline.  There are occasional problems like this over weekends that mysteriously get fixed on Monday mornings.  So, you may want to just relax and try again on Monday.  Otherwise, opening a ticket with Obihai is the next step.