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Obi2182 won't setup.
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Topic: Obi2182 won't setup. (Read 9178 times)
SSGVo
Newbie
Posts: 6
Obi2182 won't setup.
«
on:
March 08, 2018, 01:04:39 pm »
I just got the Obi2182 phone in today. Such a beautiful device. I'm trying to add it to my Obitalk, but when I do step where I type, **5 and the code... I keep getting the message: "There is no call route available to complete your call" It's going on 2 hours now.
I've tried Wifi and then connecting the phone to a LAN. Please advise. Thank you.
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drgeoff
Hero Member & Beta Tester
Posts: 5250
Re: Obi2182 won't setup.
«
Reply #1 on:
March 08, 2018, 01:09:49 pm »
Can you reach the Obi echo test when you dial **9 222 222 222 ?
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SSGVo
Newbie
Posts: 6
Re: Obi2182 won't setup.
«
Reply #2 on:
March 08, 2018, 01:11:05 pm »
Yes. the ObiTalk echo voice works well.
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drgeoff
Hero Member & Beta Tester
Posts: 5250
Re: Obi2182 won't setup.
«
Reply #3 on:
March 08, 2018, 01:34:01 pm »
That's unusual and the only thing I can suggest is a complete reset.
https://www.obitalk.com/info/faq/obi-ip-phone/phn-factory-reset
is for the older 1000 series phones but I expect it is also applicable to the new 2000 ones.
Use the LAN connection initially and swap over to Wi-Fi, if that is what you want, later when everything else seems OK.
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SSGVo
Newbie
Posts: 6
Re: Obi2182 won't setup.
«
Reply #4 on:
March 08, 2018, 02:03:34 pm »
Argh... fudgecicles.. I factory reset the phone, plugged it into the LAN. Still there's no call route available...
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drgeoff
Hero Member & Beta Tester
Posts: 5250
Re: Obi2182 won't setup.
«
Reply #5 on:
March 08, 2018, 02:40:22 pm »
Quote from: SSGVo on March 08, 2018, 02:03:34 pm
Argh... fudgecicles.. I factory reset the phone, plugged it into the LAN. Still there's no call route available...
Have you bought this phone from a retail vendor or has it come from eg an Internet Telephony Service provider?
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SSGVo
Newbie
Posts: 6
Re: Obi2182 won't setup.
«
Reply #6 on:
March 08, 2018, 02:56:00 pm »
I bought this phone through Amazon.
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SSGVo
Newbie
Posts: 6
Re: Obi2182 won't setup.
«
Reply #7 on:
March 09, 2018, 09:32:57 pm »
Sent a couple emails to Obihai.. no response yet. I'm going through some of the config... I see this. Could this be the cause of the error? Customization Status.. Contacting server: File not found.
Product Informationhelp
Parameter Name Value OBiTALK
Settings
ModelName OBi2182 help
MACAddress xxxxx help
SerialNumber xxxxx help
OBiNumber xxxxx help
HardwareVersion 1.0 help
SoftwareVersion 6.2.2 (Build: 4788.1311) help
SystemTime 16:44:05 03/09/2018, Friday help
UpTime 0 Days 17:23:36 (31) help
CertificatesStatus Installed help
CustomizationStatus Contacting Server: File Not Found
«
Last Edit: March 10, 2018, 07:39:59 am by SSGVo
»
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SteveInWA
Hero Member & Beta Tester
Posts: 6246
Re: Obi2182 won't setup.
«
Reply #8 on:
March 09, 2018, 10:51:49 pm »
Quote from: SSGVo on March 09, 2018, 09:32:57 pm
Sent a couple emails to Obihai.. no response yet. I'm going through some of the config... I see this. Could this be the cause of the error? Customization Status.. Contacting server: File not found.
Well, not the cause, but a failure symptom. That status means that your phone has never successfully contacted the OBiTALK provisioning server, which downloads a default customization file when it's first registered, or, less likely, it means that the phone was pre-programmed for a service provider and it's trying to contact that service provider's provisioning server. Out of curiosity, did the brown Obihai box have a factory seal on it that was unbroken?
About all I can suggest would be to take the phone somewhere else, like a friend's, family members' or work location, plug it into an Ethernet LAN connection (NOT WiFi) and try again. If that fails, you need to open a ticket with Obihai; it's not something you can fix yourself.
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--Steve
Google Voice Product Expert
https://support.google.com/voice/community
SteveInWA
Hero Member & Beta Tester
Posts: 6246
Re: Obi2182 won't setup.
«
Reply #9 on:
March 09, 2018, 11:08:26 pm »
By the way, I recommend that you delete your 9:32PST post, because it contains all of your phone's identifying information, including its OBi number, which any other OBi user can call.
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--Steve
Google Voice Product Expert
https://support.google.com/voice/community
SSGVo
Newbie
Posts: 6
Re: Obi2182 won't setup.
«
Reply #10 on:
March 10, 2018, 07:41:03 am »
Yes, the box Amazon sent had the obihai sticker and came in a brown box.
I modified the 932 post. Thanks for your help Steve. I'll try at another location today.
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ddarvish
Newbie
Posts: 1
Re: Obi2182 won't setup.
«
Reply #11 on:
March 10, 2018, 05:13:56 pm »
i got the same phone from amazon which shipped directly from obihai and i am experiencing the same problem so please post any updates or solution
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SteveInWA
Hero Member & Beta Tester
Posts: 6246
Re: Obi2182 won't setup.
«
Reply #12 on:
March 10, 2018, 05:23:34 pm »
It might be that the server that the OBi's are trying to contact is down/offline. There are occasional problems like this over weekends that mysteriously get fixed on Monday mornings. So, you may want to just relax and try again on Monday. Otherwise, opening a ticket with Obihai is the next step.
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--Steve
Google Voice Product Expert
https://support.google.com/voice/community
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