How to access POTS line (Line 2) with Obi212?
webraider:
Just got my Obi 212 working with GV no problem. I can't seem to get the regular phone line that's plugged into the Obi212 to work. With my 110 if someone called me on that line, it automatically rang, and I could access it for calling out by dialing "#" first and waiting for the tone. How do I get my POTS (Plain old telephone line) to work with the 212? When it rings (as I call it from my cell phone), I can see one of the lights blinking to indicate a call, but my phone will not ring. Am I missing something in the set-up? Do I have a defective unit? Any help would be appreciated.
drgeoff:
I think you are slightly confused. There is no Line 2 on an OBi212.
How have you configured the OBi212?
The 212 has a single PHONE port. You want incoming calls on SP1 (your GV number) and LINE (your POTS number) to go to that PHONE port.
To get POTS dial tone on an OBi212 I believe you need to dial ##, instead of # as on the OBi110. I believe you can also use the **70 prefix (instead of **8 on the OBi110) to make a call use the POTS line.
webraider:
Quote from: drgeoff on March 09, 2018, 12:09:25 am
I think you are slightly confused. There is no Line 2 on an OBi212.
The 212 has a single PHONE port. You want incoming calls on SP1 (your GV number) and LINE (your POTS number) to go to that PHONE port.
First, thank you for your response...
I get what you are trying to say, but the device has four separate configurable services and a POTS port which are 4 virtual (if you will), and 1 hard line coming in, all that gets routed to 1 single lined phone (at least this is what I was told when speaking to Obihai, and when I read the specs and look at the control/configuration panel online). This would basically work like call waiting, if people called the same number, but because they can call 5 different numbers and it can ring on one phone, it's essentially the same as having up to 5 lines. Granted you can't use them at the exact same time like you can on a true 5 line system, but that requires more than one person on more than one phone. I am just 1 person.. (Ie.. not a business). I'm not interested in multiple services however, Just GV and the ability to have a bridged Landline connection.
Quote from: drgeoff on March 09, 2018, 12:09:25 am
How have you configured the OBi212?
I have used the standard configuration which is almost a self configuration for setting up Google Voice as my default calling out option. (Had the same set-up on my Obi110). I don't remember having to do too much tinkering on my Obi110. If someone called me on the POTS line, my phone rang just as well as it did if someone called me on GV. This device is NOT ringing or letting me answer any calls on the POTS. The green LED that indicates the POTS line is active blinks when I get a call, but my phone does not ring. Basically the OBI 212 is not routing the call to my telephone. The OBI110 Did this no problem.
Quote from: drgeoff on March 09, 2018, 12:09:25 am
To get POTS dial tone on an OBi212 I believe you need to dial ##, instead of # as on the OBi110. I believe you can also use the **70 prefix (instead of **8 on the OBi110) to make a call use the POTS line.
I will try to access it with **70 when I get home in a few hours. The ## did NOT work at all. This still doesn't solve the issue I'm having with the device not routing the call to my telephone.
I guess what I'm needing to know is about any additional configuration I need to do to get the POTS line to work as a secondary service that routes the call (Or via call waiting if on the phone) when someone calls, and let's me dial out on that line when I need to. I could do all this with OBI 110.
If the answer is there isn't any then this means I have a defective unit. Since the unit has replaced the 110, there's no way for me to delete this and re-add the OBI110 because I'm greeted with a message telling me the device is obsolete and must be replaced by a newer device...
I have opened a ticket with Obihai but I have NOT heard back from them and I have done a "Factory Reset" on my own too.
webraider:
Okay. I was finally able to access the POTS line for calling by going into Expert, and clicking each check box from the OBITALK settings, to the Default settings, then again so that the columns where you can make manual changes are selected. Doing this for both the PHONE1 and LINE areas works. I can now dial out but the phone still won't route incoming calls to the phone. Any ideas????
I still have not heard anything from support. This was something that just worked on the 110.
webraider:
okay... I solved the routing issues sort of by changing the ring delay to "0". Now when the POTS line is called, the OBI rings my phone. Not sure if this is the best setting for this but it seems to work. Seems like OBI did not set these up properly. My only issues now is that it will not let me answer the call. It just keeps ringing even when I pick the phone up.
I can call out on it by dialing ## now!
I'm making progress but still not there...
Would love to hear from support....
(I'll do some tinkering tomorrow to see if I can at least get it to answer the call....)
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