How to access POTS line (Line 2) with Obi212?
webraider:
The only change I would make is to #3.. I can only access the POTS line by dialing ##. Dialing **70 does not work.
Also the pbx system is designed for a single line connection at the extension I use. It rang an old fashioned bell telephone on that line and rang the cordless fine in the OBI110 and this one when the power is disconnected from OBI212.
At any rate I’m hoping support will contact me. I did my ticket with them on Wednesday. I feel like they should have contacted me by Last Friday.
drgeoff:
a. I fully expect that 3 is irrelevant. And you may be incorrect about it. Note that I worded differently the sentences about ## and **70. Those two codes are not equivalent. Dialling **70 will not give you dial tone from the PBX. Dialling **70 followed by a PBX extension number should call that extension. I understand you may be unable/unwilling to test that.
b. What exactly does happen when the LINE input is rung? What if anything do you hear in the earpiece when you take the phone off-hook in an attempt to answer the call. Let's see the Call History in the case where you let it ring for 10 seconds, then take the phone off-hook for 10 seconds and then put the phone back on-hook. Only then hangup the cellphone. It could also be useful to do that again but to click on 'Call Status' after you have gone off-hook. And do it again but click on 'Phone and Line Status' after you have gone off-hook. Screenshots for all 3 with cellphone number redacted.
c. Do not get you hopes up about OBi support. I have never needed their help but many of their answers I see reported in this forum are (to put it diplomatically) less than encouraging. :(
d. If you want to reinstate the OBi110, see http://www.obifirmware.com/ and ignore the "End of Life" stuff on the portal.
webraider:
Quote from: drgeoff on March 11, 2018, 11:45:35 am
a. I fully expect that 3 is irrelevant. And you may be incorrect about it. Note that I worded differently the sentences about ## and **70. Those two codes are not equivalent. Dialling **70 will not give you dial tone from the PBX. Dialling **70 followed by a PBX extension number should call that extension. I understand you may be unable/unwilling to test that.
I did try dialing it with an extension afterward. This did not work. I agree it may not be relevant except that the **70 with an extension afterward did not work. I just get a voice message "No service configured".
Quote from: drgeoff on March 11, 2018, 11:45:35 am
b. What exactly does happen when the LINE input is rung? What if anything do you hear in the earpiece when you take the phone off-hook in an attempt to answer the call. Let's see the Call History in the case where you let it ring for 10 seconds, then take the phone off-hook for 10 seconds and then put the phone back on-hook. Only then hangup the cellphone. It could also be useful to do that again but to click on 'Call Status' after you have gone off-hook. And do it again but click on 'Phone and Line Status' after you have gone off-hook. Screenshots for all 3 with cellphone number redacted.
What I do hear if I do nothing (Not barging in using the ##) is a dial tone. The phone is ringing but I pick up and hear a dial tone. Now do you want me to do this experiment by calling the extension from my cellphone, picking up and NOT dialing the ## because this will result in an unanswered call. the Hook won't register for that line in this case. I can do this and will try to submit it sometime tonight. if this is what you're suggesting me to do.
Or do you want me to do this and barge in or both?? I'm using the word barge because I"m pretty sure that's what I'm actually doing.
Quote from: drgeoff on March 11, 2018, 11:45:35 am
c. Do not get you hopes up about OBi support. I have never needed their help but many of their answers I see reported in this forum are (to put it diplomatically) less than encouraging. :(
I'm not going to get upset but If they don't at least reach out to me, I'll more than likely return this and exchange it for another one because my thought is that it's either defective or they have done a crummy job of setting up the default settings. If that's the case I'll return the second one and just use the OBI110 until it can no longer be used. (which I don't know when that will be).
I also purchased the Wifi dongle which Ill have to decide whether to keep it or return it with the one I have now, and purchase a second one with the exchanged Obi212. I don't want to loose my return window on it and be stuck with something I can't use if I decide to return my other OBI.
My gut is telling me they have screwed something up in a rush to get these out the door that can be fixed with a firmware or setting update, but I don't know.
Quote from: drgeoff on March 11, 2018, 11:45:35 am
d. If you want to reinstate the OBi110, see http://www.obifirmware.com/ and ignore the "End of Life" stuff on the portal.
Now this I will definitely keep as an option. I may also ultimately decide to simply relinquish my Google phone number to faxing and use the OBI for a multi-function device and go back to just keeping the PBX phone for security. That would mean any ordinary OBI will work.
drgeoff:
No, don't barge in with ##. Just take the phone of-hook in the same way as answering a GV call.
I know there aren't many 212s out there yet but if this is a bug, I'm surprised no-one else has reported the problem. People invariably buy the 212 because they want to use the POTS input. It's not as if you are trying to use it in a way that is technically different from anyone else.
webraider:
Okay.. Here's part one of my experiment.
This one shows the phone ringing for 10 seconds, I pick up the hook for 10 seconds, I then hang up after 10 seconds. Call is finally terminated by Cellphone (after it went to in house voice mail which I can't disable...)
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