How to access POTS line (Line 2) with Obi212?
webraider:
Here's Part two.
I Actually did this experiment first hence the earlier times, but I thought it was weird. I called this time, did not pick up and I let it ring until it went to in house voicemail. It appears to be creating a new call entry each and every time the phone rings.. VERY STRANGE...
drgeoff:
I think we might finally be making progress.
The apparent multiple calls being ended almost immediately ties in with the phone not being rung until you changed the RingDelay. And I should not have accepted your explanation of hanging up the call from your cellphone when I queried why the Ringing and Call Ended times were so close.
I wonder if there is something about the PBX that is just ever so slightly different from a standard telco local office.
Is there any possibility you can take the Obi212 and PSU to somewhere that does have a real POTS line and temporarily insert it between the wall jack and the phone? Make a test call to that number and try to answer it. The OBi does not need any network connection for that test.
Before that you could try the Physical Interfaces, Line Port, PSTN Disconnect Detection settings. I'm assuming they are much the same as on an OBi110. Disable DetectCPC, DetectPolarityReversal and DetectDisconnectTone. (Be sure to use the portal, not the local GUI.) If that makes things work properly, re-enable one at a time to identify which is critical.
webraider:
Quote from: drgeoff on March 12, 2018, 01:50:52 am
I think we might finally be making progress.
The apparent multiple calls being ended almost immediately ties in with the phone not being rung until you changed the RingDelay. And I should not have accepted your explanation of hanging up the call from your cellphone when I queried why the Ringing and Call Ended times were so close.
I wonder if there is something about the PBX that is just ever so slightly different from a standard telco local office.
Is there any possibility you can take the Obi212 and PSU to somewhere that does have a real POTS line and temporarily insert it between the wall jack and the phone? Make a test call to that number and try to answer it. The OBi does not need any network connection for that test.
Unfortunately no, I don't know anyone who has a POTS line...
Quote from: drgeoff on March 12, 2018, 01:50:52 am
Before that you could try the Physical Interfaces, Line Port, PSTN Disconnect Detection settings. I'm assuming they are much the same as on an OBi110. Disable DetectCPC, DetectPolarityReversal and DetectDisconnectTone. (Be sure to use the portal, not the local GUI.) If that makes things work properly, re-enable one at a time to identify which is critical.
I did this and It still did not work... :(
Any other thoughts on what It might be?
azrobert:
Quote from: webraider on March 12, 2018, 06:49:02 pm
Unfortunately no, I don't know anyone who has a POTS line...
You can use your OBi110 to emulate a PSTN line. Connect a cable from the OBi110 phone port to the OBi212 FXO port. Now you have to call the OBi110 and have the phone port ring. I just tested this with two OBi110's and it worked.
Is the OBi110 still defined on OBiTalk? If it is, I think you can use the OBi212 to get the OBi110 to ring. If it isn't, you can configure it with the local interface. I don't know how much trouble you want to go thru to get it to ring. You can use a softphone on a smart phone or computer to make a call. You would have to define a dummy SIP trunk on the OBi110.
There is a trick using the Auto Attendant callback feature to get the phone port to ring. That is how I was thinking to use the OBi212 and still have the phone on-hook to receive the call. I didn't try this, but you might be able to do this with just the OBi110. Have a phone connected to the OBi110 and initiate the call back. Unplug the phone and connect the OBi212 FXO cable. The default is a 10 second delay for the callback, so you have that much time to switch cables.
Let me know if you want to try any of the above and I'll show you how.
webraider:
Thanks for the reply...
Hmm.. this is a lot to go through to test this line port. I know the line port works, or at least it does when the power is off. I'm beginning to think that unless drgeoff or anyone else has some ideas of what other items I may be able to tinker with, I may return the OBI212 this weekend to Amazon and order a replacement from them (provided I can find on that they actually have available and if they don't I'll have to just wait).
Then I'll see if the replacement does the same thing. If it does, I know it's not a defect but something that's different about the OBI212 because this worked flawlessly on my OBI110. It's just that my OBI110 was loosing Google voice connections occasionally, and I wanted to try to move away form a wired connection to Wifi or have an OBI with a passthrough ethernet port which this OBI212 provides. It was supposed to be a replacement for the 110 for me and it almost is. The fact that I have to dial ## to answer the POTS just doesn't make sense to me.
I'll keep it until the weekend most likely to see if there are any more suggestions on this post as to what I can try in the settings, or if by some luck fo the draw, support get's in contact with me. This Premium support thing they claim to offer is apparently a joke. I may break down and call their customer service as to why it's taking so long to get someone in support to respond.
I do appreciate the suggestions though. I'm down for a puzzle but I have a life outside of this whole OBI thing. In the mean time I'll also keep trying to tweak some of the settings to see if I happen to stumble on what ever may be causing the issue. ??? :(
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