GV rings my phone, I answer but sends callers to voicemail most times
Beech_pilot:
Same problem here since last week, pick up phone that is connected to my OBI200 just get silence, meanwhile my cell phone continues to ring and I can answer the call that way.
ynat11:
Temporary workaround seems to be callcentric.
SteveInWA:
Quote from: simonmiz on March 18, 2018, 08:19:52 am
Hey Steve, thank you for alerting Google to this issue. Where in Google forum is your posting? Can you give a little more specific link?
It's clear the issue is between Obi and GV. For now - as a temp solution - I linked my cell phone to the GV number, so it rings on both, and if Obi does not pick up - the cell phone picks up OK.
See: https://productforums.google.com/d/topic/voice/ouSBboXA1zY/discussion
tpayne03:
Just my 2cents:
I do embedded hardware design & firmware, so I pretty much get how these Obi devices are built.
I've been using these devices for a few years for non-enterprises business lines. Great deal -- pretty much free phone lines using Google Voice with a basic QOS router to manage each MAC address.
And than, BAM -- service is broken. Not a little broken, but massive breakdown. Maybe Google decided OBi doesn't get a free pass anymore seeing how they got purchased by Polycom?
I guess you can purchase access to some other providers, but why would you since Google Voice works so well, and is so free?
Right now my OBi isn't receiving any inbound calls correctly with Google Voice at all.
SteveInWA:
Quote from: tpayne03 on March 20, 2018, 07:48:54 am
And than, BAM -- service is broken. Not a little broken, but massive breakdown. Maybe Google decided OBi doesn't get a free pass anymore seeing how they got purchased by Polycom?
No conspiracy theories, please. This is a known bug that Google has been made aware of.
Quote
I guess you can purchase access to some other providers, but why would you since Google Voice works so well, and is so free?
You answered your own question. Google Voice is not a free telephone company. It is an inbound call forwarding and message management system. VoIP calling via OBi products is using Google's former "Google Chat" service via XMPP, but it is not the primary role of the service. There is no guaranteed service level. If your business depends on highly-reliable telephone service, then use a SIP VoIP service provider instead.
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