Questions regarding "Frequently Asked Questions (info/faq/About-the-OBi)"
DavidForum:
(me) I am a new user of the Obi200. I'm using Google Voice and have not experienced any problems. I find it a challenge to follow the directions and be successful. Following is my first example:
(instructions) Frequently Asked Questions
Now, to take this one step further, go to the OBiTALK portal, and add this mobile phone's number to the 'Trusted Callers' section of the OBiTALK web site. Now, when this phone calls your OBi, the OBi Attendant will answer and the caller may direct the call to the attached phone (by pressing 1) or it will allow the mobile phone caller to make a new call (by pressing 2) or allow the mobile phone caller to make the OBi call it back (by pressing 3).
(me) I have added the numbers to my "trusted callers." When I call the OBi from a trusted caller number, I do not reach the OBi Attendant and can not press 1, 2, or 3. The only explanation I have is that things have changed and the instructions can no longer be followed. The instructions have not been revised. Am I right or wrong? Thanks for any help.
drgeoff:
Things have not changed. The instructions are correct.
But have you done any other configuration of your OBi except setting up GoogleVoice?
Point a browser at the IP address of your OBi200. At the login box enter admin and admin (unless you changed the password). Towards top left click on Status, then on Call History. Do the numbers shown for the incoming calls match those in your Trusted Callers list on the portal?
DavidForum:
Sorry for the delay in responding. My Internet went down. I was able to follow your instructions and logged into the OBi to see Status/Call History/etc. Yes, I see the phone numbers and also see PH1 and PP1. I also see PH1 to GT1. I think PH1 means "Phone 1." I don't know what GT1 means. Probably "Gateway 1." This still doesn't answer my question about the OBi Assistant and the selection of 1, 2, or 3. More help is needed and appreciated. So how do I reach the Assistant?
DavidForum:
My next question is this: What does "Call OBi" seen above the OBi Dashboard mean? When should this be used? Thanks.
drgeoff:
1. Using the same user interface, click on Voice Services, then on the SP Service you used for GoogleVoice (probably SP1). Check that the Value in the X_InboundCallRoute includes the trusted numbers and the characters aa.
2. The Call OBi button enables a computer with a suitable browser, microphone and audio output to make calls to other OBis or call through those OBis to other endpoints.
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