Questions regarding "Frequently Asked Questions (info/faq/About-the-OBi)"
DavidForum:
Well, I'm learning a little with your help, but there is still so much that isn't clear. I still don't know how to reach the OBi Attendant so that I can choose 1, 2, or 3. I'm thinking I should not be concerned about these features since I doubt I would need them anyway. Even so, I still like learning new things and if you're willing to keep answering questions, I'll keep asking. Maybe it will help others on the forum.
I am looking at the OBi Callback Tutorial. How do I call the OBi device with a trusted phone and reach the OBi Attendant so that I can key in option 3 followed by the # sign? or 2 followed by the # sign? I'm totally in the dark about this.
Regarding the Call OBi button, what would be an example of a number I could drop in to make calls to other OBis or call through OBis to other endpoints? What are endpoints?
Thanks for your continued help.
azrobert:
GoogleVoice supplies an 11 digit CallerID. If you entered 10 digits for your trusted caller and checked the Match box, it won't work. You need to uncheck the Match box, so you will get a match on a partial number or add a "1" prefix to the trusted number.
DavidForum:
Success reaching the OBi Attendant! ::) I did what you suggested and unchecked the Match box. In summary, I couldn't reach the Attendant because the phone numbers of my trusted callers were ten digits long and I have the Match box checked. Thanks for your good help with being able to reach the OBi Attendant.
drgeoff:
Quote from: DavidForum on March 28, 2018, 01:52:59 pm
Success reaching the OBi Attendant! ::) I did what you suggested and unchecked the Match box. In summary, I couldn't reach the Attendant because the phone numbers of my trusted callers were ten digits long and I have the Match box checked. Thanks for your good help with being able to reach the OBi Attendant.
I did ask "Do the numbers shown for the incoming calls match those in your Trusted Callers list on the portal?"
And the place where you enter the numbers on the portal does have these words:
"If the "Match" box is unchecked, the OBi will authenticate on a partial number match. Ex. If the Caller ID is: 1-555-867-5309 and you enter: 8675309, the number will be trusted.
If the "Match" box is checked, the Caller ID must exactly match the value in the Phone Number field."
DavidForum:
I was surprised to learn that all I had to do was use my phone connected to the OBi and press a speed dial number to call the number assigned to that speed dial. That was easy and nice. I'm still trying to figure out how the "Call OBi" on the OBiTALK Web portal works (what's it for?). I've tried selecting my speed dials and it appears to be calling, but I don't know who or what it's calling. More help is needed with this. Thanks.
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