Google Voice tones NOT recognized when pressing voice options for outgoing call
magicwine:
Hello,
This has been going on for some time: Google Voice tones NOT recognized when pressing voice options for outgoing call.
Such as press #2 to speak with billing - The automated attendant comes back that no option was pressed.
This happens on about 35% of my calls - many cases this prevents me from ever speaking to anyone as there is no automatic transfer to an agent when no response is received. Very frustrating!
I have tried 3 different cordless phones made by 3 different manufacturers and I replicate this problem on all 3. If I call on my cell the option is recognized but I don't want to use my cell.
Is there a solution? (I recall some sliding scale tone setting online for the obihai200 which I thought I set some time back but I don't think it did anything for this issue).
Thanks
Bob
drgeoff:
Under Service Providers, ITSP Profile A (or B as appropriate), General - try setting DTMFMethod to Inband.
magicwine:
In the section headed service providers, I don't see anything named ITSP Profile A or B.
I even clicked on my account which is SP1 Google Voice and the configuration window that opens also doesn't have these profiles.
So I must be looking in the wrong place - can you direct me?
Thanks.
Bob
GPz1100:
Log into your obi's ip address in a browser.
Look below. Depending which slot your gv is set up in, it'll be A, B, C, D. I believe the obi1xx only have slots A & B.
drgeoff:
Quote from: GPz1100 on March 29, 2018, 02:50:46 pm
Log into your obi's ip address in a browser.
Look below. Depending which slot your gv is set up in, it'll be A, B, C, D. I believe the obi1xx only have slots A & B.
If magicwine does not know where to look he must be using the portal to configure. As indeed he should be as he is using GoogleVoice. He should use Expert mode on the portal. Any configuration changes he makes using the OBi's onboard web UI will not stick.
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