Google Voice tones NOT recognized when pressing voice options for outgoing call
SteveInWA:
You proved my point. I explained why the touch tones aren't being recognized.
magicwine:
Hi Steve,
My mistake. I saw your post re-iterating the alarm issue and I thought you were referring to that old issue, so I didn't read through to the end.
In my post I stated that the tone problem happens about 35% of the time; therefore it works ok 65% of the time.
But you state you can't have both - therefore please clarify why it's working 65% of the time if it is the alarm connection causing this issue.
Thank you.
Bob
SteveInWA:
It might work occasionally. Why that is the case is moot.
For the love of God, just follow the instructions given to you.
magicwine:
Hi Steve,
You are correct, as I assumed.
After unchecking to use the alarm system, I made a call to the number where my tone was not recognized, and it was recognized.
The power & Verizon fios lines were ripped from my house so I had neither power or internet for 2 weeks. When I had both restored, is when I started to hear for the first time a redialing noise and the call I was on would decrease greatly in volume.
Today I tested a call again with the alarm dialer plugged in but NOT having use alarm checked in the settings panel and I heard the redialing and the lowering of the volume. Unplugging the alarm phone jack connection stopped this, so I understand now it was the alarm dialer trying to seize the line and dialing out as the source of this issue.
Why then for over a year with alarm system checked, I never heard this redialing and reduced volume issue - until my power and internet was restored?
I ask this because if the ripped out lines caused a brownout or surge or in some way caused this problem to start, then I am insured for the repair or replacement of the alarm equipment.
The insurance company will not reimburse me for the alarm co to diagnose unless they find the cause to be due to the ripped lines and so I don't want to waste my money unless it is at least fairly certain this caused it.
Are you knowledgeable enough to know the likely reason (perhaps you can be reasonably certain but not 100% certain without someone examining the equipment)
why this issue only started after the damaged lines were restored?
Thank you for your help.
Bob
drgeoff:
Totally unconnected with the issue of DTMF tones not being recognised.
If you can hear the alarm system dialling and volume going down when on a voice call, I would question whether your alarm system is optimally installed. As SteveInWA has explained above the preferred practice is that the alarm system disconnects the house phones when it wants the line.
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