Google Voice tones NOT recognized when pressing voice options for outgoing call
magicwine:
Hi Dr Geoff,
Steve said having the use alarm in the Obi settings causes the tones to sometimes not be recognized and he's correct, because once I unchecked it the tones were recognized when choosing an option with an automated attendant call that didn't work several times when the alarm setting was checked.
But you are stating the alarm setting is unrelated and as this seems contradictory to what Steve advised and unchecking it did make it work - can you clarify?
I never had any issue with my alarm calling the alarm co with the alarm setting checked, as this has been checked since I first installed the obi200 - but about 35% of outgoing calls would not recognize my tone options pressed for automated attendant calls picking up my call and providing me with option numbers.
But after my power and internet lines were ripped out and no service for 2 weeks now I hear dialing tones - it's possible my alarm never had to dial out when I was home but when my power was restored it was trying to dial maybe to tell the monitoring station my power was restored or some condition it was unable to report after the power went out.
But as I heard the redialing all week (sporadically not all the time) after the power and internet restore, I'm not sure why it couldn't complete the call when I was not on the phone because it's set to retry on some periodic basis and once it called then it would stop retrying. And once it completed the call the redialing should have stopped.
If I don't recheck use alarm in the obi settings, I'll be able to have the tones recognized and is it likely my 10-20 yr old dialer will still have no issue with dialing out calls using the obi through my house wiring?
What is the reason/what does checking the alarm setting actually change?
Thanks for your help.
Bob
drgeoff:
Quote from: magicwine on March 30, 2018, 12:06:41 pm
But you are stating the alarm setting is unrelated and as this seems contradictory to what Steve advised and unchecking it did make it work - can you clarify?
I am not contradicting anything SteveInWA wrote.
I could clarify but you seem to have trouble understanding any of the replies here.
magicwine:
I apologize if I don't understand all the alarm stuff.
Are you able to reply to just the last 2 paragraphs in my last message? I think if those two are replied it will allow me to bring this to resolution.
Thank you for your help.
Bob
SteveInWA:
We've explained this over and over. It is clear that you will probably never understand. You don't need to understand. You just need to do what you were told.
I already explained that you cannot use the same Google Voice / SPx configuration on an alarm panel AND to make and receive regular telephone calls.You have to decide: use the Google Voice account for only the alarm panel, or use it only for regular telephone calling. You cannot use it for both purposes. It will not work. Period. Stop posting more and more questions about it.I also told you that using any sort of VoIP telephone adapter and service with an alarm panel is unreliable and outdated. The current industry solution is to use a dedicated internet gateway provided by the alarm monitoring company (e.g. ADT Pulse), and/or to use a cellular radio communicator.We cannot, and will not, attempt to diagnose or speculate on your home wiring.
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