Google Voice tones NOT recognized when pressing voice options for outgoing call
magicwine:
My ip is 192.168.1.7
A small window pops up asking for user name and password.
Tried my router user and password, didn't work.
Is it my obi web user name and password? I can't find my ob password in my password but if you tell me that's what I need I'll click the lost password link.
Just an FYI, using the web portal in expert mode, Inband is already selected.
Thanks.
Bob
drgeoff:
the username and password are both admin. However there is nothing you can achieve by making changes there. It is safe to look, especially the Call History which is just about the only thing that is not visible using the portal.
What you see when logging in locally is the settings that are in the OBi and being used. Unless you have disabled Remote Provisioning they will be exactly the same as you have entered on the portal and pressed Submit.
Try pressing the keys on the phone for a longer time.
magicwine:
I have tried pressing the keys for anywhere from a couple of seconds to 10 seconds, still the same problem.
So are you saying to ignore your first post about changing the settings?
Attached is a screenshot of what I see. In band is checked.
Thanks
SteveInWA:
I tried to help you in the past, but we just got wrapped around the axle, because a)you don't sufficiently understand what you are trying to do, and so b)you make more messes with each change, and c)you aren't comprehending what we've already told you. You keep coming back with house wiring questions that are never going to be resolved unless you can follow instructions.
I am pretty sure I already explained that alarm panels use a special female telephone jack, known as a RJ-31X exclusion jack. This special jack is designed to be at the head of the line (the telephone service is connected first to this jack). It then routes the phone line circuit into the alarm panel, where a relay will disconnect the downstream house telephones from the circuit, to "seize" the line and prevent someone taking the phone off the hook from interrupting the alarm call to the central station. The wiring then loops out of the panel, back to the jack, where it is then connected to the downstream house phone wiring.
For example, see: https://help.livewatch.com/hc/en-us/articles/225669707-RJ31X-jack-wiring-diagram-for-line-seizure
It is pretty unlikely that you can look at your house wiring and figure this out yourself.
I told you previously that you cannot use Google Voice for regular telephone calls on an OBi, with the alarm system mode check-marked. It's all or nothing: either use that SPx for alarm communications, OR use it for regular telephone calling, but not both. Check-marking the alarm system box on OBiTALK will kill the ability for touch tones on the phone's keypad being recognized.
Bottom line: you need to decide.
Use Google Voice on your OBi as a dedicated alarm center communicator, orUse Google Voice on your OBi to make and receive phone calls,but not both.
Because alarm panel communications over VoIP are not highly reliable, most alarm companies have now moved to using a 3G/4G mobile data radio for alarm panel<-->central station communications. In some cases, e.g. ADT, a dedicated internet gateway appliance (ADT Pulse gateway) is used as the primary communicator, with the cellular radio being the backup. Monitoring via telephone dial-up is outdated.
magicwine:
Hi Steve,
I don't think you understood this new post.
I was very clear with the instructions I received about the alarm and I fixed that issue...all has been working fine.
Today's post was about the tones using google voice and the obi200.
Thank you for your past help.
Bob
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