Obi200 Setup Problem
patlaw:
I've been using an Obi200 successfully for a couple of years. After the first one worked so well, I bought a spare. Just now, I'm trying to install the second one. When I first connected it, everything looked fine, but the Dashboard said I need to update the firmware, which I did. Now, when I click on the gear to configure the second Obi200, I get the message, "The OBi100 and OBi110 has reached it's end of life (EOL) status and are no longer supported. Please upgrade to a more recent OBi device to receive support." While I'm not sure that message has anything to do with this Obi200, I can't get to the page to configure the lines. Everything on the page takes me to Amazon to try to sell me another unit.
What's the solution? What am I overlooking? The second one obviously shows up in the Dashboard, but the Dashboard will not let me configure it.
drgeoff:
You can ignore the EOL message but I don't know why you get diverted to an Amazon page when you try to configure the second Obi200. I am aware of other places on the Dashboard which incorrectly take you to Amazon.
patlaw:
Thanks. Some of the problem is pilot error. If I click on [Expand], I can get to the second unit. However, when the second unit is connected, it kills Line 1 (VOIPo) on the first unit. If I disconnect the second unit, Line 1 on the first one reconnects.
Is it correct that the second Obi200 has to use a port other than 5060? As directed in another post, I changed it to 6060 by logging into the Obi200. When I go through the SP1 setup on the second unit, I enter 6060 as the port. However, when I look at the settings directly in the second unit, the port has changed back to 5060. It's not clear to me what I should be doing. For what it's worth, my Google Voice number on the second unit is working just fine. The second VOIPo number (Line 1 on the second unit) will not connect to the VOIPo server. I'm sure the user name, password, and server details are correct.
drgeoff:
Do NOT change any settings by logging in locally*. It is safe to look at settings that way but make changes using Expert mode on the portal. Click the cogwheel containing the red E to get to Expert mode. When you make changes on a page click on Submit at the bottom and wait for the OBi to reboot before continuing.
(*Explained at http://www.obitalk.com/forum/index.php?topic=61.msg109#msg109)
patlaw:
It turns out I was doing almost everything correctly. When I change the port in the second unit Line 1 setup to 5078, everything started working correctly. That port must be part of the VOIPo setup.
The only thing left, and it's not a big deal, is I somehow changed the name of the Softphone. It appears to be associated with the first unit, but I can't find where I changed the name.
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