Calls to Obi200 via Google Voice from an Ooma # Go Straight to Voice Mail
SteveInWA:
If you have not already done so, add and verify a regular 10-digit US telephone number as a forwarding phone number on your Google Voice configuration. Then, unplug the OBi from power. Test that inbound calls to your Google Voice number ring the forwarding phone number and you can answer the call. Have your parents call your GV number. The expected behavior (of course) is that their call will ring through to your forwarding phone number. Does that work, or do their calls go directly to Google Voice voicemail?
If it works, there is nothing wrong with your Google Voice setup. If all other calls ring your forwarding number, but your parents' calls do not, then you have most likely accidentally marked their phone number as spam. When you mark a call in Google Voice's call history as spam, subsequent calls from that number will be sent straight to voicemail. Look in your Google Voice call history and find the call, and un-mark it as spam.
I'll also mention that I have never been a OOMA customer, but years ago, they had some sort of rather confusing method of integrating Google Voice with their service. I don't know if it still works or not, but, if your parents OOMA number has that feature turned on, I have no idea how it might impact their calls.
brad.mccollum:
Thanks for the additional suggestions. I don't think I've accidentally marked their # as spam, but anything is possibly with an accidental, random click. I'll check.
I've had the forwarding # added to the Google Voice setup since the very first day I set it all up. The Google Voice # simultaneously rings our home phones *and* my cell phone. This works just fine with any other people that call into the Google Voice #.
I'll let you know what I find. Thanks again!
brad.mccollum:
Just checked and I don't have any #s listed as spam #s under that section of the Google Voice setup/configuration online.
SteveInWA:
The key is to test the call without the OBi involved. IF that number calls your Google Voice number, AND it does not forward to your cell phone number, BUT all other inbound calls to your GV number DO forward to your cell phone number, then one of the following problems exists:
You do, in fact, have that number marked as spam.Google's overall spam blocking system thinks that number is spam. This could have happened if the number was spoofed and used by a spammer for some significant amount of calls over time.Your cell phone has the number blocked.
To test for the second scenario: using a laptop/desktop computer and Google Chrome Browser, go to Gmail. Click the chat avatar on the left column (either a photo you uploaded or a circle with a letter in it). Click the avatar to expose the Hangouts settings for this account, and enable ringing on inbound calls. Now, make a test call from the failing number. The expected behavior is that it will ring in Hangouts.
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