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Switched to CallCentric but cannot get phone to ring

Started by BillDoe, April 07, 2018, 08:07:44 AM

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BillDoe

Already tried *79. I get a recording saying person is unavailable and to leave message. Won't ring through.

drgeoff

Quote from: BillDoe on April 07, 2018, 08:07:44 AM
Already tried *79. I get a recording saying person is unavailable and to leave message. Won't ring through.
You need to be a bit less terse.

What have you configured on the OBi and at callcentric?  What phone won't ring - yours on incoming or other end on outgoing?  And any other relevant info.

BillDoe

#2
This is on incoming calls. No special configuration on either end. CallCntric provided this detail:

your Obi110 is specifically rejecting our test call with a "486 Busy Here" status. The following is the exact packet we're receiving back from your Obi110:

SIP/2.0 486 Busy Here
Call-ID: 9598499-3732104345-757406@msw1.telengy.net
CSeq: 1 INVITE
Content-Length: 0
From: "Callcentric Who" <sip:12123794000@66.193.176.35>;tag=3732104345-757435
To: <sip:1**********@ss.callcentric.com>;tag=SP111214b514e8a77b
Via: SIP/2.0/UDP 204.11.192.38:5080;branch=z9hG4bK-c4ab4dc6c6da7654ee9298ee1bc8cb4d;change=ta;received=204.11.192.38;rport=5080
Server: OBIHAI/OBi110-1.3.0.2886

drgeoff

1. If that 919 number is yours I suggest you edit your post.

2. I dialled that number.  It rang. On the first ring I hung up.

BillDoe

Thanks for testing but no ring came through. When I try from my cell I get a half ring and immediately goes to Vmail

drgeoff

I tied again and yes it went to VM.

Suggest you ***8 reset your OBi and reconfigure with your Callcentric credentials.