OBI-1062 - gVoice - Requested service is not available at the moment?
johnny2678:
I've been running the same setup successfully for a year now. Over the weekend I get the orange light of death on SP1 (google voice). The website says the phone is offline. The phone says the requested service is not available at the moment.
I can ping the device IP with no packet loss. I reauthorized with Google Voice, but still same result.
Any other steps I can try short of a factory reset? Any logs that would show why this happened?
SteveInWA:
Hi:
Before getting into more detailed troubleshooting, here are some preliminary questions:
Is Google Voice the only service you have on this phone? If so, how many SPs are configured with Google Voice numbers? If not, do you have one or more SIP VoIP service providers configured? If so, do they have green LEDs and do they work?
Next:
If you only have one SPx configured on the phone, and it's failing, then:
Sign into your Google account (Gmail user ID/PW) on a laptop/desktop web browser and go here:
https://voice.google.com/settings
Are you able to see your Google Voice inbound phone number on that page, at the top of the page, to the right of "Google Voice number"? If not, do you receive any error messages when you go to that page? What does it say?
If your Google Voice number is listed at the top of the page, then look at the "Linked numbers" section. Ensure that you do not have any old, abandoned phone numbers listed. If so, delete them now. Ensure that you have at least one standard 10-digit US forwarding phone number linked. If not, add one.
Call your Google Voice phone number from some other phone number, NOT one of your linked numbers. What happens, in detail? The expected behavior is that the linked number will ring, and you can answer the call on the linked phone.
johnny2678:
Thanks for responding - answers inline.
Quote from: SteveInWA on April 09, 2018, 03:04:17 pm
Is Google Voice the only service you have on this phone?
yes
Quote from: SteveInWA on April 09, 2018, 03:04:17 pm
If so, how many SPs are configured with Google Voice numbers?
Only one
Quote from: SteveInWA on April 09, 2018, 03:04:17 pm
If not, do you have one or more SIP VoIP service providers configured? If so, do they have green LEDs and do they work?
GV is the only SP configured
Quote from: SteveInWA on April 09, 2018, 03:04:17 pm
Are you able to see your Google Voice inbound phone number on that page, at the top of the page, to the right of "Google Voice number"?
yes
Quote from: SteveInWA on April 09, 2018, 03:04:17 pm
If your Google Voice number is listed at the top of the page, then look at the "Linked numbers" section. Ensure that you do not have any old, abandoned phone numbers listed. If so, delete them now. Ensure that you have at least one standard 10-digit US forwarding phone number linked. If not, add one.
Only one linked # - not old ones - linked # is the same # I have used since starting with google voice >8 years ago.
Quote from: SteveInWA on April 09, 2018, 03:04:17 pm
Call your Google Voice phone number from some other phone number, NOT one of your linked numbers. What happens, in detail? The expected behavior is that the linked number will ring, and you can answer the call on the linked phone.
When I call my GV # from another line, my linked line rings, I can answer it and have a 2-way conversation.
Doesn't sound like GV is the issue. Anything else I can provide/try?
SteveInWA:
Thanks for the details.
Well, with only one Google Voice number configured on that phone, it makes it pretty difficult to troubleshoot. Call **9 222 222 222 from the phone. Do you get the "Welcome to OBiTALK..." recording, and if so, can you hear yourself speak via the echo test?
johnny2678:
Quote from: SteveInWA on April 09, 2018, 03:28:39 pm
Call **9 222 222 222 from the phone. Do you get the "Welcome to OBiTALK..." recording, and if so, can you hear yourself speak via the echo test?
Thanks again. attaching a screenshot of the result. The number resolves to **9ob222222222 on the phone but gives the triple-toned beep-beep-beep (typically associated with "the # you have dialed is not in service")
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