OBI-1062 - gVoice - Requested service is not available at the moment?
johnny2678:
Another image showing the error on the phone with the orange LED lit...
SteveInWA:
Hmmph. In that case, you don't have a Google Voice problem. You have a problem with your OBi phone not connecting to OBiTALK. Press the speakerphone button, then key in ***1. It should speak "Basic network status: your IP address is ....." Does it do that? Does it read back a valid IP address? If not, you'll need to diagnose your home/office network (LAN) problem.
If it does read back an IP address, type that address into your web browser and attempt to sign into the phone. The default username and password are both "admin". If you can log in, then scroll down and check to see that the device has an internet connection, and check the OBiTALK service status.
johnny2678:
BOOM
***1 checked out. The admin site loaded.
SIP1 status was "resolving DNS"
ahhhh... interesting. I changed my DHCP DNS settings on my gateway over 2 weeks ago because I stopped running DNS locally. Apparently those changes were never propagated to the phone like they were for all my other network devices, despite multiple phone reboots. Even more interesting is I had Google DNS configured as the secondary DNS, so even if the phone couldn't resolve DNS1 it should have started using DNS2.
Oh well, once I realized it was related to DNS i just set DNS locally through the phone and I'm back in business.
Thank you so much. The admin site was key - didn't know that existed.
SteveInWA:
Quote from: johnny2678 on April 09, 2018, 04:51:41 pm
BOOM
***1 checked out. The admin site loaded.
SIP1 status was "resolving DNS"
ahhhh... interesting. I changed my DHCP DNS settings on my gateway over 2 weeks ago because I stopped running DNS locally. Apparently those changes were never propagated to the phone like they were for all my other network devices, despite multiple phone reboots. Even more interesting is I had Google DNS configured as the secondary DNS, so even if the phone couldn't resolve DNS1 it should have started using DNS2.
Oh well, once I realized it was related to DNS i just set DNS locally through the phone and I'm back in business.
Thank you so much. The admin site was key - didn't know that existed.
Great. Your next post will be "How come it stopped working again?". The answer is, that settings you change on the local web page user interface will be overwritten by the settings stored on OBiTALK, as soon as the phone reboots. So: I only pointed you to that local page because it looked like your device wasn't able to reach OBiTALK. Now that it can, you need to go into OBiTALK, get into Expert configuration mode, and edit the DNS settings from there. You need to remove the check marks from both boxes to the right of the variable, in order to edit it. Click the "submit" button at the bottom of the page after editing.
I recommend that you use Google's DNS for both primary and secondary: 8.8.8.8 and 8.8.4.4
drgeoff:
Quote from: johnny2678 on April 09, 2018, 04:51:41 pm
The admin site was key - didn't know that existed.
If you did not know that it existed, then you probably are not aware of http://www.obitalk.com/forum/index.php?topic=61.msg109#msg109 either. Except for a very small number of settings.
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