Setup Issues
meadowlark55:
My device will not add to my dashboard on the OBiTalk website in my account.
The power light is solid green.
The Ethernet light goes from solid green for a second, then to flickering for the next second, so it is neither a constant solid or a constant flickering.
The phone light constantly flashes each second.
I go to register my phone on the OBiTalk website. There is no dial tone on my connected phone. I dial **5 7090 as directed and wait for the system to count down. By the end of all that, the phone is - unsurprisingly since I never had a dial tone - still dead.
The system then asks if I can dial 9-222-222-222. There's still no dial tone, so I can't, but I go through the motions anyway just in case this system doesn't require a dial tone. Because that was unsuccessful, the system has me check to see if the router's firewall is blocking traffic. I am researching about how to do that. My router is a TP-link Archer C8. I cannot immediately see a way to check the firewall settings. I have downloaded and installed the Port Forward Network Utilities File, but I haven't figured out how to make use of that yet, particularly for the purpose of modifying the firewall settings. I have gone to http://tplinkwifi.net, where I receive the following error message that confuses me, "Oops! It looks like you aren't connected to your TP-Link network. Please check your network connection and try again." That's confusing because I am online. I am receiving emails and this website is live. There is an ethernet connecting my modem and the TP-Link Archer C8.
Help would be greatly appreciated. :)
SteveInWA:
I don't know about your router's potential problem, but I can tell you that the advice from Obihai regarding firewalls and ports is unnecessary.
If the phone LED is blinking on and off, it means that the OBi device detects that your phone is off-hook. You either have a defective telephone or telephone cord, or your OBi is defective. Which model is it? Where did you buy it?
meadowlark55:
Thanks for your quick response, Steve, I bought it from Amazon. My landline phone worked fine until I hooked it up to the OBi200.
meadowlark55:
A curious thing is that because I thought it might be a firewall issue, I started to experiment with some of the web-based router settings even though I'm a complete novice with this stuff and I didn't know much what I was doing. I changed the setting shown below from the default Deny to Allow. When I did that, it didn't fix the flashing phone light, but I did get a dial signal at one point. Changing that setting knocked me off the internet, but all the same there was a small window of time that I got a dial tone and was able to initiate a call out. I think I got a dead-end recording, if I remember correctly, since I was kicked off the internet, I presume. It's hard for me to remember for certain where that led, but in the end it didn't get me to anything actually useful other than the clue that it changed something.
Access Control Rule Management
Enable Internet Access Control
Default Filter Policy
o Allow the packets specified by any enabled access control policy to pass through the Router
o Deny the packets specified by any enabled access control policy to pass through the Router
SteveInWA:
Forget the router settings, especially if you are a novice -- they are unnecessary at this point.
Unplug the OBi from all three cables: power, Ethernet and phone. Turn the OBi upside-down on a flat surface. Straighten a paper clip. Find the small dimple with a hole in it, on the now-facing-up bottom of the device. This the reset switch. Gently insert the wire and depress the switch until you feel a click. Keep the switch depressed, while you use your other hand to plug in just the power cord. Continue to hold the switch down, and wait at least 10 seconds (or more - it won't hurt). Then release the paper clip, turn the OBi over, and watch while it restores to factory defaults, and then reboots. When the power LED is solid green, and doesn't change back to flashing, it's done. What is the Phone LED doing now? Plug in the phone. Does the LED change? If so, what's it doing now? If it is blinking on and off, while the phone is on-hook, then try another telephone. If it still blinks, and you do not get a dial tone when you pick up the phone, then the OBi is defective.
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